Patient Access Representative - Pediatrics

PeaceHealth • Bellingham, WA

1d

About The Position

PeaceHealth is hiring a Patient Access Representative for Pediatrics in a per diem/relief, variable position. The role coordinates activities among scheduling, insurance verification, and pre-certification, and serves as a clinical liaison with physician practices in connection with pre-visit services.

The representative registers patients, verifies insurance coverage and requirements, obtains prior authorizations or referrals, collects payments, responds to customer inquiries, and manages appointment schedules. The role may also provide departmental coverage and transport patients using escort or wheeled transport equipment. The listed salary range is $23.16–$31.26; the hiring rate depends on factors including education, training, work experience, applicable collective bargaining terms, and seniority.

Requirements

• High school diploma or equivalent.
• At least one year of medical office or related customer service experience; strong customer service experience may substitute for medical office or related experience in Care Delivery Area and Outpatient Clinics.
• Ability to manage conflict effectively and professionally.
• Excellent time management skills, with emphasis on meeting time-sensitive deadlines.
• Good customer service and interpersonal skills.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.

Responsibilities

• Coordinate activities between scheduling, insurance verification, and pre-certification.
• Act as a clinical liaison with physician practices interacting with pre-visit services.
• Pre-register and register patients using accurate demographic and financial information; registration methods may vary by location and may include a mobile cart.
• Collect patient balances, copayments, coinsurance, and other payments.
• Verify coverage, ensure insurance requirements are met, and obtain prior authorizations or referrals as appropriate before patient arrival.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and calls to referrals.
• Transport patients using escort or wheeled transport equipment when required.
• Perform other duties as assigned.

Benefits

• For positions below 0.5 FTE: 403(b) retirement plan for caregiver contributions, wellness benefits, discount program, and expanded EAP and mental health program.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED