Patient Access Representative- Pediatrics (PT) Days

Adena Health System•Chillicothe, OH

1d•Onsite

About The Position

The Patient Access Representative assists patients, clinic staff, and other clinical staff with scheduling, preregistration, and registration for services at Adena Health System. The role gathers demographic, insurance, financial, precertification, authorization, and billing information through in-person interviews, EPIC, or telephone contact. The representative uses electronic tools to verify active insurance coverage and runs an estimate for each patient at each visit or when preregistering by phone. They obtain required signatures and documents at registration and scan them into document imaging. The role also enters diagnoses and tests and checks orders for completeness and medical necessity. The representative works with clinicians in the ER, outpatient departments, and clinics to support timely care, and is expected to be self-driven, able to multitask and prioritize, communicate effectively, and contribute to department goals as part of a team. At AGMC, Patient Access Representatives also answer incoming hospital switchboard calls and transfer them as appropriate. The caregiver must be comfortable collecting copayments, deductibles, and other payments at the time of service. This is a part-time, 24-hour-per-week day-shift position in the Pediatric Clinic in Chillicothe. On-call work is not required. Compensation is hourly and based on years of experience and education.

Requirements

High school diploma or GED.
Valid Ohio driver's license.
At least 6 months of experience in a hospital clerical, general clerical, or customer service-related position.
Strong communication skills and the ability to deal effectively with others.
Ability to multitask, prioritize work, and contribute as a team member.
Comfort with collecting patient payments at the time of service.

Responsibilities

Assist patients and clinical staff with scheduling, preregistration, and registration for Adena Health System services.
Gather demographic, insurance, financial, precertification, authorization, and billing information in person, through EPIC, or by phone.
Use electronic tools to verify that patients' insurance coverage is active.
Run an estimate for each patient at each visit or by phone during preregistration.
Obtain required signatures and documents at registration and scan them into document imaging.
Enter diagnoses and tests and check orders for completeness and medical necessity.
Interact with clinicians in the ER, outpatient departments, and clinics to help ensure timely care.
Collect payments at the time of service, including copayments and deductibles.
At AGMC, answer incoming hospital switchboard calls and transfer them as appropriate.
Prioritize and manage multiple tasks while contributing to department goals.