Patient Access Representative - Pediatrics

Geisinger•Pittston, PA

6d•Onsite

About The Position

The Patient Access Representative provides front-line support to the Geisinger Pediatrics Pittston department and coordinates office activities effectively and efficiently. The role greets and registers incoming patients, supports patient checkout, and schedules future appointments as applicable. The position is based in an office environment and is scheduled for 40 hours per week on the day shift.

Requirements

High school diploma or equivalent (GED).
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least 1 year of related work experience.

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor patient wait times, communicate changes to patients, and provide kiosk support where applicable.
Apply general guidelines and insurance ranking requirements to assign primary, secondary, and tertiary insurance per encounter; read and interpret insurance responses.
Provide required disclosure and privacy information and obtain necessary legal and financial signatures.
Explain patients’ financial obligations and collect fees at the time of service as appropriate.
Explain the purpose of and complete required regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process messages through multiple channels regarding appointment, referral, prescription, and complaint requests from patients or physicians.
Notify patients or guarantors of anticipated financial responsibility, including copays, deductibles, or coinsurance, and collect payments as appropriate.
Post cash according to department guidelines.
Independently work work queues to ensure timely account resolution.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain and properly use patient recall and reschedule lists.

Benefits

Health, dental, and vision benefits beginning on day one, with three medical plan choices.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with rapid accrual.
Tuition reimbursement up to $5,000 per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance, parental leave pay, military leave pay, and discounted backup care through a free Care.com membership.
Employee Assistance Program, including referrals for childcare, eldercare, and pet care; free legal guidance; mental health visits; work-life support; and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.