Patient Access Representative - Pediatrics

PeaceHealth • Longview, WA

1d

About The Position

PeaceHealth is hiring a Patient Access Representative for a full-time, 1.00 FTE, variable position supporting Pediatrics. The role coordinates scheduling, insurance verification, and pre-certification activities, and serves as a clinical liaison with physician practices and pre-visit services. The position is represented by a collective bargaining agreement. The salary range is $22.96–$30.90; the hiring rate depends on factors including education, training, work experience, applicable collective bargaining terms, and seniority.

The representative handles patient registration, payments, insurance requirements, authorizations, customer inquiries, and appointment schedules. Departmental or clinic-specific duties may include assisting with other service scheduling or transporting patients.

Requirements

• High school diploma or equivalent is preferred.
• At least 1 year of medical office or related customer service experience is required.
• Must be able to manage conflict effectively and professionally.
• Excellent time-management skills, with an emphasis on meeting time-sensitive deadlines, are required.
• Good customer service and interpersonal skills are required.

Nice To Haves

• Experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Knowledge of medical terminology and CPT/ICD-10 coding.
• Knowledge of insurance processes and regulations.
• For PHMG and Outpatient Clinics, a strong customer-service background may be considered in lieu of medical office or related experience.

Responsibilities

• Pre-register and register patients, ensuring demographic and financial data are accurate.
• Register patients using methods that may vary by location, including a mobile cart.
• Collect patient balances, copayments, coinsurance, and other payments.
• Verify coverage, ensure insurance requirements are met, and obtain prior authorizations or referrals as appropriate before patients arrive.
• Respond to customer inquiries.
• Assist with departmental coverage as needed.
• Manage daily appointment schedules, which may include reminder calls and contacting all referrals.
• Transport patients using escort or wheeled transport equipment when required.
• At St. John Medical Center, assist with scheduling other imaging and/or ancillary services when required.
• Perform other duties as assigned.

Benefits

• Full medical, dental, and vision coverage.
• 403(b) retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance, with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED