Patient Care Representative

Third Way Health•TX, TX

3d•Remote

About The Position

We're looking for a full-time, remote Patient Concierge Representative to join our Patient Concierge Team. This is a 100% remote role supporting patients across the United States — you will work full-time, 40 hours per week, on a schedule within U.S. business hours ([Monday–Friday or Monday–Thursday]). Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.

Requirements

University degree
Strong communication, both written and verbal (candidates must be fluent in English and Spanish)
Great active listening skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Comfortable working in fast-paced environments
Excellent troubleshooting skills
Computer literacy (experience with Salesforce Health Cloud is a plus)
Phone skills, including familiarity with complex or multi-line phone systems
Reliable home internet connection and a quiet, dedicated workspace suitable for taking patient calls

Nice To Haves

Experience with Salesforce Health Cloud

Responsibilities

Take patient calls and help patients to, e.g., schedule appointments, navigate intake, etc.
Provide accurate, satisfactory answers to patients' queries and concerns
De-escalate situations involving dissatisfied patients, offering patient assistance and support
Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
Guide patients through navigating the practice website and/or troubleshooting the member/patient app
Help patients find the right care and specialists within the practice network
Review patient accounts, providing updates and information about billing and other account items
Collaborate with other concierge services professionals to improve patient experience