Patient Care Representative

Shields Health Solutions•Boston, MA

6d•$17 - $29

About The Position

The Patient Care Representative contributes to Shields Health Care Group’s goals by providing exceptional customer service with professionalism, efficiency, and accuracy. This is a per-diem role. The representative greets and assists patients, processes information and payments, supports scheduling and patient flow, and communicates with patients, doctors, colleagues, and management. The position also handles mail and deliveries, maintains confidentiality and accurate records, supports onboarding and training, and performs other related duties as required.

Requirements

High school diploma required.
Excellent communication skills and computer proficiency required.
Attention to detail and typing accuracy required.
Ability to follow instructions with minimal supervision.
Proven ability to multitask and exceed customer expectations.
Ability to sit for extended periods while performing data entry and taking information by phone, with or without reasonable accommodation.

Nice To Haves

Medical office or healthcare administration coursework.
Knowledge of anatomy, medical terminology, and insurance requirements.

Responsibilities

Greet patients, collect required copayments, deductibles, and coinsurance, and explain consent forms.
Assist patients with the iPad check-in process, troubleshoot issues, and provide feedback.
Recognize when language services are needed and use them appropriately.
Distribute films and CDs as required while following HIPAA and the Patient Privacy Policy.
Collaborate with technologists and radiologists to ensure proper patient flow.
Process incoming and outgoing U.S. and inter-office mail and UPS deliveries.
Prepare for the next day’s appointment schedule and communicate potential issues.
Maintain the confidentiality of all customer groups.
Verify and enter required information into company systems.
Respond appropriately to emergency patient scheduling situations.
Support machine utilization by filling the template, using the waitlist, and applying 1/1 and 7/4 processes.
Respond to patient and doctor concerns accurately, efficiently, and professionally.
Keep management informed about situations or conditions that may affect the company, departments, or customer groups.
Stay current on policy and procedure changes that affect daily work.
Maintain accurate copay and petty cash records and make daily bank deposits.
Assist with onboarding and training new employees.
Work to maintain survey return rates in line with company guidelines and goals.
Collaborate across departments to support workflow efficiencies.
Perform other related duties as required.