Patient Care Partner

Lehigh Valley Health Network • Allentown, PA

2d • Onsite

About The Position

The Patient Care Technician (PCT) provides designated direct and indirect patient care activities under the direction and supervision of licensed clinical team members. The role is committed to patient- and family-centered care and addresses patients’ physiological, emotional, and social needs while respecting individual differences. The position may also collaborate with clinical departments and designated staff at a patient’s site to facilitate telehealth encounters between patients and providers. The role is onsite at Lehigh Valley Hospital–Cedar Crest.

Requirements

• High school diploma or GED.
• Knowledge of medical terminology, patient care needs, and the role within an interprofessional team.
• Ability to complete delegated tasks within the scope of the role.
• Knowledge of personal care and hygiene and ability to apply this knowledge to patients daily.
• Knowledge of risks faced by patients in a healthcare environment and ability to take steps to reduce those risks.
• Ability to convey respect and collaborate with each patient, family, and/or designated care partner.
• Knowledge of people with diverse backgrounds and ability to convey respect and connect effectively.
• Understanding of effective communication concepts, tools, and techniques, and ability to transmit, receive, and accurately interpret information and needs using appropriate communication behaviors.
• Ability to use partnership-oriented language and engage patients and families in their health and healthcare.
• BLS - Basic Life Support, American Heart Association, required upon hire.
• Must successfully complete LVHN’s inexperienced technical partner course.
• Ability to lift and carry 40–50 lbs.; push or pull patients on beds or stretchers, including a stated 29 lbs. of push force; and perform lateral transfers involving up to 50 lbs. of the patient’s weight.
• Frequent to continuous standing and walking; patient transporters may walk 8–10 miles per shift.
• May be required to kneel, bend, squat, and perform CPR, depending on role-specific activities.

Responsibilities

• Communicate with and support the interprofessional team, patients, families, and designated care partners.
• Perform validated and designated direct and indirect patient care activities under the direction of licensed clinical team members.
• Promote and maintain a safe patient care environment.
• Help maintain supplies and equipment needed for efficient unit operations.
• Conduct assigned patient rounds, anticipate patient needs, and respond promptly to call lights or pages.
• May serve as a virtual safety associate based on campus needs.
• May facilitate clinical exams under the direction of a distant provider, using required peripheral devices, video conferencing equipment, and software to support comprehensive virtual care encounters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED