RN Patient Care Manager Hospice

Heartland Hospice•Buffalo Grove, IL

13d

About The Position

Heartland Hospice, part of Gentiva, is seeking a Patient Care Manager to lead clinical operations and oversee patient care activities. Reporting directly to the Executive Director or Administrator, this role ensures high-quality, compliant hospice services, coordinates care, and develops staff to uphold patient-care and regulatory standards. The position is safety-sensitive. The Patient Care Manager oversees care delivery, manages visit scheduling and visit changes using clinical judgment, and responds to incoming referrals and medical concerns. The role also facilitates interdisciplinary team meetings, mentors and supports associates, and contributes to quality improvement and operational efficiency. The salary range is $92,915–$116,145. Compensation may vary based on factors including location, experience, education, skills, licensure, certifications, and department equity. Benefits eligibility requires meeting minimum requirements, and state-specific requirements apply where applicable.

Requirements

Current RN license in the state of employment.
Graduate of an accredited nursing program.
At least 3 years of direct patient care experience, including 2 years in hospice or home-based care.
Ability to apply hospice principles, industry standards, and regulatory requirements, including Medicare, Medicaid, JCAHO, and ACHC.
Knowledge of and compassion for terminally ill patients and their families.
Ability to lead a diverse care team while adapting to patients’ emotional and clinical needs across varied backgrounds.
Strong interpersonal, organizational, and leadership skills.
Competency in clinical documentation and technology systems.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Previous leadership, team management, or supervisory experience in hospice or home health.
Familiarity with EMR systems and telehealth platforms.
Certification in Hospice and Palliative Nursing (CHPN).

Responsibilities

Oversee and direct patient care services to ensure high-quality hospice care.
Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits, using clinical judgment and prioritization.
Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner.
Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes.
Mentor, train, and provide clinical support to associates, supporting their development, performance, and compliance.
Ensure care delivery meets federal, state, and local regulatory standards and company policies and procedures.
Support performance improvement initiatives, quality assessments, and operational efficiencies at the location.

Benefits

Medical, dental, and vision insurance.
Wellness programs and resources.
401(k) with company match.
Paid time off and 7 paid holidays.
FMLA, ADA, and other federally and state-required leaves.
Short- and long-term disability.
Health Savings Account (HSA) contribution.
Mileage reimbursement or fleet vehicle program.
Cell phone reimbursement for eligible roles.
Short-term incentive for eligible roles.
Tuition reimbursement and education support.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.