Patient Care Manager (RN), South Bay Cancer Center - San Jose, CA

Stanford Health Care • San Jose, CA

19d • $92 - $121 • Onsite

About The Position

The Patient Care Manager is a Registered Nurse who provides unit leadership and partners with nursing, the healthcare team, and hospital and system leaders to develop a quality practice setting that supports professional nursing and quality patient care. The role is accountable for effective delivery of competent, compassionate, and efficient patient care and includes coordination of care; supervision of a professional team; administrative and budget management; troubleshooting; organizational change management; regulatory and accreditation compliance; quality assurance and improvement; safety and risk management; and implementation of hospital and unit policies, goals, and objectives. The manager is also responsible for improving unit operations, communication, education, staff roles, and accountability for services provided.

The position leads nursing services for assigned units, oversees patient care processes and outcomes, coordinates care with other disciplines, and demonstrates clinical competency in the assigned specialty. It manages departmental budgets and staffing, personnel activities, unit operations, performance improvement, staff development, and clinical and service quality. The role has 24-hour responsibility and accountability for assigned patient care units, services, staff, and facilities.

Stanford Cancer Center South Bay provides advanced cancer care, innovative treatments, clinical-trial access, and coordinated care in San Jose. The center is part of Stanford Health Care and collaborates with Stanford Cancer Institute researchers and clinicians.

Requirements

• Bachelor’s and/or master’s degree in Nursing from an accredited college or university.
• Three years of progressively responsible and directly related work experience.
• California Registered Nurse (RN) license.
• Knowledge of current nursing theories, principles, practices, standards, technologies, techniques, and approaches, and of the health care system.
• Knowledge of laws, regulations, certification and accreditation standards, and applicable hospital and department standards, protocols, policies, and procedures governing nursing care.
• Knowledge of organizational, administrative, fiscal, and personnel management principles and practices relevant to nursing.
• Knowledge of health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction.
• Ability to develop programs and lead process-improvement projects.
• Ability to provide leadership, influence others, prioritize system resources, promote cooperation, and act as a role model, resource, and mentor.
• Ability to contribute to policy formulation and work in partnership with multidisciplinary health care providers.
• Ability to delegate responsibly in accordance with staff ability, preparation, standards of practice, and regulations.
• Ability to establish strategic direction and business plans for a functional group and implement changes that improve care quality and safety.
• Ability to supervise, coach, mentor, train, and evaluate staff.
• Ability to use information and keep abreast of technology developments to communicate, manage knowledge, mitigate error, and support patient-care decisions.
• Commitment to Stanford Health Care’s C-I-CARE patient- and family-centered experience standards.

Responsibilities

• Plan, organize, and direct nursing services for assigned units, including patient assessment, implementation of physicians’ orders and treatment plans, procedures, medication administration, record keeping, and monitoring of care processes and outcomes.
• Coordinate nursing activities with other services and disciplines and demonstrate clinical competency in the assigned specialty.
• Communicate clearly and effectively, manage conflicts, engage employees and interdisciplinary colleagues, and collaborate to improve problem solving, decision making, and performance.
• Plan and forecast departmental budgets, calculate staffing needs, interpret fiscal reports, project workload, monitor productivity, perform variance analysis, identify budget needs, and manage scheduling, position controls, and attendance procedures.
• Direct personnel management, including interviewing, hiring, training, orientation, precepting, evaluation, performance appraisals, employment-status decisions, disciplinary actions, and grievance responses.
• Assume 24-hour accountability for assigned patient care units, services, staff, and facilities; plan and direct departmental activities in alignment with hospital goals and accrediting standards.
• Provide staff leadership, direction, consultation, and resources on nursing care and professional nursing practice.
• Monitor unit operations and satisfaction targets, and develop, implement, and evaluate process-improvement projects.
• Facilitate nursing staff development and clinical growth through unit competencies and educational opportunities based on staff needs.
• Support clinical and service quality indicators and foster care that is safe, effective, patient-centered, timely, efficient, and equitable.
• Contribute to health care policy formulation with a multidisciplinary team.
• Delegate activities responsibly in accordance with ability, preparation, standards of practice, and regulatory guidance.
• Establish strategic direction and business plans for a functional group and implement change to improve quality and safety of care.
• Supervise, coach, mentor, train, and evaluate work results.
• Use information and technology to communicate, manage knowledge, mitigate error, and support patient-care decision-making.

Benefits

• Career advancement opportunities
• Access to the latest technologies and health care innovations
• Workplace culture that encourages personal growth and work-life balance
• Leadership development resources, including courses on engagement, communication, situational leadership, and crucial conversations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager