General Manager - San Jose, CA

Atlas Trillo Heating & Air Conditioning•San Jose, CA

3d•$180,000 - $210,000•Onsite

About The Position

The General Manager is responsible for the overall success and management of the residential HVAC and plumbing service center in San Jose, California. The role plans, organizes, directs, coordinates, and controls service center activities to achieve revenue goals and objectives while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing, highly competitive business environment.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
At least 8 years of experience successfully leading a fast-paced service organization.
Proven track record of growing a business and consistently meeting or exceeding revenue objectives.
Strong oral and written interpersonal and communication skills.
Ability to self-start and motivate individuals to work as a team toward a common goal.
Ability to analyze cost and forecast data and align it with division goals and objectives.
Ability to recruit, motivate, and train staff and build a team culture.
Demonstrated multitasking and time-management skills, with the ability to prioritize and plan.
Excellent analytical skills, financial acumen, and attention to detail.
Computer proficiency; Microsoft experience preferred.

Nice To Haves

HVAC or construction experience is preferred but not required.

Responsibilities

Own operational responsibility for profit-and-loss activities.
Build a team culture among service center personnel and maintain high standards of customer satisfaction.
Administer company policies and procedures consistently throughout the service center.
Monitor employee job satisfaction and complete annual performance evaluations and salary reviews thoroughly and on time.
Prepare business forecasts, budgets, and reports, and monitor the timely flow of necessary paperwork.
Assist with recruiting, selecting, and training service center employees.
Analyze financial results to identify trends and potential problem areas, and take prompt action based on findings.
Optimize service center operations to provide service, complete tasks, and perform efficiently.
Develop new programs and execute established plans to meet and exceed sales goals.
Maintain knowledge of competitors, develop innovations to sustain market leadership, and share best practices across the organization.
Promote a safe, accident-free, and healthy work environment.