Patient Care Manager - Residential

Pinnacle Treatment Centers • Merrillville, IN

11d

About The Position

Pinnacle Treatment Centers is seeking a Patient Care Manager of Residential Services to oversee high-quality, patient-centered care in a residential addiction recovery setting. The role is a key leader within a multidisciplinary team and provides direct supervision, guidance, and mentorship to Patient Care Specialist (PCS) teammates across Tiers I–III. The manager is accountable for operational oversight, teammate development, and regulatory alignment, collaborating with nursing, clinical, and facility leadership to support program structure, maintain compliance, and uphold organizational standards.

The position includes responsibility for staffing and scheduling, payroll and timekeeping, performance development, team training, patient safety and support, documentation, supplies, transportation, and coordination of daily programming. The manager also serves as Administrator on Call for scheduled after-hours or weekend management needs and provides hands-on PCS support as needed.

Pinnacle Treatment Centers describes itself as a growing leader in addiction treatment services, providing care nationwide to more than 35,000 patients daily. Its mission is to remove barriers to recovery and transform individuals, families, and communities with treatment that works.

Requirements

• Associate degree from an accredited college or university in a behavioral science discipline and one year of experience working in a behavioral health setting, or a high school diploma or equivalent and three years of experience working in a behavioral health setting.
• One year of proven experience supervising and leading a team.
• Firm understanding of addiction treatment and the recovery process, including medication-assisted treatment.
• CPR/First Aid certification, updated as required; certification can be obtained with the company upon hire.
• MANDT/CPI certification, updated as required; certification can be obtained with the company upon hire.
• Valid driver’s license in good standing.
• Ability to travel up to 50% as needed.

Nice To Haves

• Undergraduate degree from an accredited college or university.
• Four or more years of experience working in behavioral health.
• Two years of proven experience supervising and leading a team.

Responsibilities

• Provide direct supervision and mentorship to PCS Tier I–III teammates, ensuring alignment with role expectations, skill progression, and organizational standards.
• Support recruitment, onboarding, retention, and performance development of PCS teammates through coaching, feedback, and growth-oriented evaluation practices.
• Promote team engagement, accountability, and a positive culture across all PCS tiers.
• Ensure role clarity and skill advancement through mentorship alignment, individual development plans, and regular supervision.
• Maintain appropriate PCS staffing and scheduling in accordance with company standards, patient ratios, and program needs; provide coverage when necessary.
• Manage bi-weekly payroll submission and department timekeeping, including regular updates to teammate time sheets.
• Conduct timely 90-day and annual performance reviews with established goals and measurable outcomes.
• Investigate concerns involving PCS teammates, analyze relevant data, and implement resolutions in collaboration with HR or leadership.
• Plan, lead, and document PCS team meetings and training to support quality improvement and regulatory readiness.
• Assist with admissions, transfers, and discharges by managing patient monitoring, searches, observed urine drug screens, and transportation as necessary.
• Collaborate with clinical and medical teams to provide safe, trauma-informed support and crisis prevention and intervention, particularly for patients at risk of suicidal ideation, early treatment termination, or other high-risk behaviors.
• Oversee searches of patient belongings, including heat treatment, required documentation, and storage of confiscated non-permitted belongings.
• Manage patient cash balances as directed, maintain required documentation, and report monthly audits to the Executive Director.
• Oversee, plan, and support PCS-led psychoeducational groups and structured recreational activities aligned with the clinical curriculum, scheduled activities, and patient care goals.
• Oversee ordering and organization of Patient Care team supplies, including group and activity supplies, patient snacks, hygiene items, and search supplies, in alignment with budgets.
• Assist patients without resources in meeting basic needs using available resources.
• Monitor PCS documentation, including shift reports, critical incident reports, mileage and receipt logs, and EHR entries, for timeliness, accuracy, and compliance with company policies.
• Ensure safety protocols, infection control measures, and facility cleanliness are upheld across department operations.
• Monitor and manage census accuracy, including EHR occupancy on the bed board, rounds and group schedule assignments, and Patient Care department communication tools.
• Coordinate and approve local transportation arrangements when facility staff are unavailable.
• Uphold department boundary standards by providing training, monitoring patterns of concern, and ensuring staff understand and apply ethical guidelines.
• Serve as a liaison between PCS and other departments to support daily routines, group schedules, and recovery-oriented programming.
• Attend daily flash meetings, weekly treatment team meetings, and required leadership and all-staff meetings.
• Serve as Administrator on Call for after-hours or weekend management needs, as scheduled.
• Train teammates on the PCS Playbook and Pinnacle Treatment Models and ensure consistent implementation across all tiers.
• Understand and perform duties of PCS Tier I–III roles, providing hands-on support as needed.
• Perform other duties as assigned to support the department’s mission and success.

Benefits

• 18 days of paid time off.
• 401(k) with company match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
• Discounted tuition and scholarships through Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree