Patient Care Manager Specialist

Gentiva Hospice • St Louis, MO

6d

About The Position

The Patient Care Manager Specialist manages and oversees patient care activities across assigned hospice markets, ensuring high-quality care and compliance with company policies and regulatory requirements. The role reports to the Regional Director of Operational Excellence and supports clinical teams, patient care planning, documentation, and continuous improvement across designated markets.

Requirements

• Current RN license in the state of residence and employment.
• At least 3 years of direct patient care experience.
• Minimum 2 years of experience in a hospice or home-based care setting.
• Strong understanding of hospice principles, best practices, and regulatory compliance.
• Ability to lead interdisciplinary meetings and support diverse clinical teams.
• Excellent communication, problem-solving, and decision-making skills.
• Detail-oriented, with strong documentation and organizational capabilities.

Nice To Haves

• Prior experience in clinical leadership or hospice program management.
• Familiarity with IDG processes and electronic medical record systems.
• Experience supporting multiple hospice sites or regions.
• Advanced knowledge of CMS hospice regulations and audit preparedness.
• Skill in coaching staff and fostering professional development in clinical teams.

Responsibilities

• Provide oversight for patient care delivery across designated markets.
• Manage rescheduled, declined, missed, and reassigned visit requests based on clinical priorities.
• Triage phone inquiries and medical concerns within scope of practice.
• Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning.
• Coach, evaluate, and support team members to ensure regulatory compliance and clinical best practices.
• Promote documentation accuracy, compliance, and timeliness.
• Help build a culture of continuous improvement, compassion, and accountability.
• Support adherence to local, state, and federal regulatory requirements, including Medicare, Medicaid, ACHC, and JCAHO.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance for full-time associates, including ASN to BSN and BSN to MSN.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits for full-time associates, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed