Patient Care Manager Specialist

Gentiva Hospice • Creve Coeur, MO

7d

About The Position

The Patient Care Manager Specialist oversees patient care activities across assigned hospice markets, ensuring high-quality care and supporting compliance with company policies and regulatory requirements. The role reports to the Regional Director of Operational Excellence. The position is safety-sensitive and may require meeting state-specific requirements where applicable.

Requirements

• Current RN license in the state of residence and employment.
• At least 3 years of direct patient care experience.
• At least 2 years of experience in hospice or home-based care.
• Strong understanding of hospice principles, best practices, and regulatory compliance.
• Ability to lead interdisciplinary meetings and support diverse clinical teams.
• Excellent communication, problem-solving, and decision-making skills.
• Detail-oriented, with strong documentation and organizational capabilities.

Nice To Haves

• Prior experience in clinical leadership or hospice program management.
• Familiarity with IDG processes and electronic medical record systems.
• Experience supporting multiple hospice sites or regions.
• Advanced knowledge of CMS hospice regulations and audit preparedness.
• Skill in coaching staff and fostering professional development in clinical teams.

Responsibilities

• Provide oversight for patient care delivery across designated markets.
• Manage rescheduled, declined, missed, and reassigned visit requests according to clinical priorities.
• Triage phone inquiries and medical concerns within scope of practice.
• Facilitate Interdisciplinary Group (IDG) meetings, review patient conditions, and ensure accurate care planning.
• Coach, evaluate, and support team members to promote regulatory compliance and clinical best practices.
• Promote accurate, compliant, and timely documentation.
• Support a culture of continuous improvement, compassion, and accountability.
• Support adherence to local, state, and federal regulatory requirements, including Medicare, Medicaid, ACHC, and JCAHO requirements.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care, for full-time associates.
• Education support and tuition assistance, including ASN to BSN and BSN to MSN pathways, for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed