Senior Patient Care Liaison
About The Position
Reporting to the Director of Concierge Services, the concierge services patient liaison is responsible for coordinating the high-level patient care referrals of the Concierge Services Office, including specific responsibility for patients of the Concierge Services Program and Affinity Relationship Programs. The patient care liaison must make a significant contribution to the annual Concierge Service departmental goals relative to improving patient and customer satisfaction, access to clinical services, increased referrals, and medical center philanthropy. The liaison is administratively responsible for providing efficient, personalized services to high-level concierge patients at UCSF Medical Center in order to coordinate access to all institutional clinical services. Services may include: record review, physician referral, registration, obtaining medical records, multiple appointment/consultation scheduling, transportation and hotel accommodations, and personalized patient escort service, etc. Must be able to effectively communicate with a diverse population of high-level concierge patients and referring entities, including Fortune 500 business leaders and owners, major donors and “friends” of UCSF, politicians, celebrities, UC senior leadership and faculty, etc.
Requirements
- Must be able to effectively communicate with a diverse population of high-level concierge patients and referring entities, including Fortune 500 business leaders and owners, major donors and “friends” of UCSF, politicians, celebrities, UC senior leadership and faculty, etc.
Responsibilities
- Coordinating high-level patient care referrals of the Concierge Services Office.
- Providing efficient, personalized services to high-level concierge patients at UCSF Medical Center.
- Coordinating access to all institutional clinical services.
- Record review.
- Physician referral.
- Registration.
- Obtaining medical records.
- Multiple appointment/consultation scheduling.
- Arranging transportation and hotel accommodations.
- Providing personalized patient escort service.
- Effectively communicating with a diverse population of high-level concierge patients and referring entities.
Benefits
- Total compensation information available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
