Patient Care Guide (PCG)

DuPont Clinic • Washington, DC

4d

About The Position

The Patient Care Guide (PCG) is an integral member of the DuPont Clinic team, helping create a supportive patient experience and ensure patient safety. Working alongside physicians, advanced practice clinicians, and nurses, the PCG provides informational, emotional, and physical support to patients during procedures and recovery, and assists clinicians and administrative staff with clinic operations. The position reports directly to the Associate Manager, Patient Care.

The schedule varies between four and five days per week, depending on the clinic schedule, and involves 32 to 40 hours weekly. The role includes weeklong on-call shifts one to two times per month and staying after 5:30 p.m. for patient care one to two times per week as needed. The clinic’s operating hours are Monday through Friday, 8:00 a.m. to 5:30 p.m.; some Fridays are administrative days, while clinical Fridays occur one to three times per month. This position is eligible for overtime.

The work takes place in a fast-paced, multicultural, collaborative clinic environment. The role may involve proximity to mechanical parts and chemicals, wearing a facemask, gown, or gloves, exposure to blood and other potentially infectious materials, and moderate lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DuPont Clinic is a referral center for all-trimester abortion and ultrasound-guided procedures, including care for abnormal or high-risk pregnancies and people with complex medical situations. The clinic provides individualized care and is committed to an inclusive environment. The PCG is expected to support diversity, equity, and inclusion and uphold principles of reproductive justice.

The salary is $26.78 per hour. Benefits include health insurance, a retirement plan with a company contribution beginning the first of the quarter after six months of employment, periodic bonuses, paid time off, 11 paid holidays, and $250–$500 in professional development funds for non-licensed staff, with opportunities to attend events and conferences for employees in good standing.

Requirements

• Strong commitment to a person’s bodily autonomy.
• Flexibility with scheduling.
• Patient-focused approach, strong empathy, and ability to hold space for others.
• Active listening skills.
• Ability to communicate clearly and collaborate with team members.
• Commitment to providing accurate information compassionately to all people, regardless of circumstances such as substance use, mental health, traumatic experiences, or interpersonal violence.

Nice To Haves

• Native fluency in Spanish, Arabic, Amharic, Mandarin, Vietnamese, French, or Portuguese is highly preferred.
• Obstetrical, birth, postpartum, miscarriage, or abortion doula experience is strongly preferred.
• Medical assistant experience or experience working in medical settings.
• Experience in counseling, social work, and/or mental health or substance abuse programs.
• Knowledge of the political landscape involving abortion care.
• Previous experience in abortion care or reproductive health is strongly preferred.

Responsibilities

• Provide trauma-informed, patient-centered physical and emotional support before, during, and after abortion procedures.
• Use Quickbase EMR to enter patient information and review and upload patient charts.
• Support and monitor patients during recovery, including taking vital signs and conducting bleeding checks under the oversight of nurses and providers.
• Communicate effectively with the patient-care team using Slack, Google Meet, and in-person communication.
• Assist with and provide ultrasound guidance for procedures after appropriate training.
• Set up the clinic in the morning and close it at the end of the day.
• Help the operations team maintain the clinic as time allows, including laundry, restocking, and bringing in orders.
• Demonstrate, promote, and support diversity, equity, and inclusion by upholding principles of reproductive justice.
• Participate in staff meetings and training.
• Perform other duties as assigned.

Benefits

• Health insurance
• Retirement plan with company contribution beginning the first of the quarter after six months of employment
• Periodic bonuses
• Paid time off
• 11 paid holidays
• $250–$500 in professional development funds for non-licensed staff
• Opportunity to attend events and conferences for employees in good standing

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed