Bilingual Patient Care Guide (PCG)

DuPont Clinic • Washington, DC

2d

About The Position

The Patient Care Guide (PCG) is an integral member of the DuPont Clinic team, providing informational, emotional, and physical support to patients before, during, and after abortion procedures and throughout recovery. The PCG works alongside physicians, advanced practice clinicians, nurses, and administrative staff to create a supportive patient experience and promote patient safety. The role reports directly to the Associate Manager, Patient Care and also assists with clinic operations.

The schedule varies according to the clinic schedule, generally four to five days per week, with workweeks of 32 to 40 hours. Clinical schedules may run Monday through Thursday, Tuesday through Friday, or Monday through Friday. The position includes weeklong on-call shifts one to two times a month, and may require staying after 5:30 p.m. for patient care one to two times a week. The clinic’s operating hours are Monday through Friday, 8:00 a.m. to 5:30 p.m. This position is eligible for overtime.

The work takes place in a fast-paced, multicultural, collaborative environment. The role may involve proximity to mechanical parts and chemicals, including odors; wearing a facemask, gown, and/or gloves; occupational exposure to blood and other potentially infectious materials; and moderate lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation is $28.11 per hour, contingent on passing a language placement test. Benefits include health insurance, a retirement plan with a company contribution beginning the first of the quarter after six months of employment, periodic bonuses, paid time off, 11 paid holidays, and $250–$500 in professional development funds for non-licensed staff. Employees in good standing may also attend events and conferences.

Requirements

• Bilingual fluency in Spanish.
• Strong commitment to a person’s bodily autonomy.
• Flexibility with scheduling.
• Patient-focused approach and strong empathy, including the ability to hold space for others.
• Active listening skills.
• Ability to communicate clearly and collaborate with team members.
• Commitment to providing accurate information compassionately to all people, regardless of circumstances, including substance use, mental health, traumatic experiences, or interpersonal violence.
• Ability to meet the role’s physical and work-environment requirements, with reasonable accommodations as applicable.
• Pass a language placement test.

Nice To Haves

• Obstetrical, birth, postpartum, miscarriage, or abortion doula experience; strongly preferred.
• Medical assistant experience or experience working in medical settings.
• Experience in counseling, social work, and/or mental health or substance-abuse programs.
• Knowledge of the political landscape involving abortion care.
• Previous experience in abortion care or reproductive health; strongly preferred.

Responsibilities

• Provide trauma-informed, patient-centered physical and emotional support before, during, and after abortion procedures.
• Use Quickbase EMR to enter patient information and review and upload patient charts.
• Support and monitor patients during recovery, including taking vital signs and conducting bleeding checks under the oversight of nurses and providers.
• Communicate effectively with all members of the patient-care team using Slack, Google Meet, and in-person communication.
• Assist with and provide ultrasound guidance for procedures after appropriate training.
• Set up the clinic in the morning and shut it down at the end of the day.
• Collaborate with the operations team on clinic maintenance as time allows, including laundry, restocking, and bringing in orders.
• Demonstrate, promote, and support diversity, equity, and inclusion by upholding principles of reproductive justice.
• Participate in staff meetings and training.
• Perform other duties as assigned.

Benefits

• Health insurance.
• Retirement plan with a company contribution starting the first of the quarter after six months of employment.
• Periodic bonuses.
• Paid time off.
• 11 paid holidays.
• $250–$500 in professional development funds for non-licensed staff.
• Opportunity to attend events and conferences for employees in good standing.
• Overtime eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed