Patient Care Guide (PCG)

DuPont Clinic • Washington, DC

1d

About The Position

The Patient Care Guide (PCG) is an integral member of the DuPont Clinic team, creating a supportive patient experience and helping ensure patient safety. Working alongside physicians, advanced practice clinicians, nurses, and administrative staff, the PCG provides informational, emotional, and physical support to patients before, during, and after abortion procedures, including during recovery, and assists with clinic operations. The PCG reports directly to the Associate Manager, Patient Care.

The schedule varies between four and five days per week according to the clinic schedule, with 32 to 40 hours per week. The role includes weeklong on-call shifts one to two times per month and may require staying after 5:30 p.m. for patient care one to two times per week. Clinic operating hours are Monday through Friday, 8:00 a.m. to 5:30 p.m.; clinical Fridays occur one to three times per month, and some Fridays are administrative days with meetings. This position is eligible for overtime.

The clinic is a referral center for all-trimester abortion and ultrasound-guided procedures, including care for abnormal or high-risk pregnancies and patients with complex medical situations. The work takes place in a fast-paced, multicultural, collaborative environment. The role may involve proximity to mechanical parts and chemicals, occupational exposure to blood and other potentially infectious materials, wearing a face mask, gown, and/or gloves, and moderate lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Strong commitment to a person's bodily autonomy.
• Flexibility with scheduling.
• Patient-focused approach and strong empathy, including the ability to hold space for others.
• Active listening skills.
• Ability to communicate clearly and collaborate with team members.
• Commitment to providing accurate information compassionately to all people, regardless of circumstances such as substance use, mental health, traumatic experiences, or interpersonal violence.
• Ability to meet the physical demands and work-environment requirements of the role, with reasonable accommodations as applicable.
• Availability for variable schedules of 32 to 40 hours per week, weeklong on-call shifts one to two times per month, and occasional work after 5:30 p.m. for patient care.

Nice To Haves

• Native fluency in Spanish, Arabic, Amharic, Mandarin, Vietnamese, French, or Portuguese.
• Obstetrical, birth, postpartum, miscarriage, or abortion doula experience (strongly preferred).
• Medical assistant experience or experience working in medical settings.
• Experience in counseling, social work, and/or mental health or substance abuse programs.
• Knowledge of the political landscape involving abortion care.
• Previous experience in abortion care or reproductive health (strongly preferred).

Responsibilities

• Provide trauma-informed, patient-centered physical and emotional support before, during, and after abortion procedures.
• Use Quickbase EMR to enter patient information and review and upload patient charts.
• Support and monitor patients during recovery, including taking vital signs and conducting bleeding checks under the oversight of nurses and providers.
• Communicate effectively with all members of the patient-care team using Slack, Google Meet, and in-person communication.
• Assist with and provide ultrasound guidance for procedures after appropriate training.
• Set up the clinic in the morning and shut it down at the end of the day.
• Help maintain the clinic with the operations team when time allows, including doing laundry, restocking, and bringing in orders.
• Promote and support diversity, equity, and inclusion by upholding principles of reproductive justice.
• Participate in staff meetings and training.
• Perform other duties as assigned.

Benefits

• Health insurance.
• Retirement plan with a company contribution starting the first of the quarter after six months of employment.
• Periodic bonuses.
• Paid time off.
• 11 paid holidays.
• $250–$500 in professional development funds for non-licensed staff.
• Opportunity to attend events and conferences if the employee is in good standing.
• Overtime eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed