MOA Care Guide
About The Position
The Medical Office Assistant Care Guide supports patients throughout the entire outpatient visit, including registration, payment collection, rooming, assisting the provider with care and treatment, discharge, and follow-up. The role companions patients and their secondary guests before, during, and after the visit to support clinical excellence, reduce treatment times, and enhance the patient experience. The Care Guide performs front-office and back-office duties for outpatient patient management on a rotating basis. The position requires integrating available standards, resources, and data; using discretion, judgment, diplomacy, and decision-making; and maintaining a customer-service focus. As a patient advocate, the Care Guide has continuous contact with providers, patients, patient families or significant others, community agencies, patient care staff, and management. Floating to various facilities is required based on business need.
Requirements
- High school diploma or GED.
- One year of experience in a patient care or customer service role.
- American Heart Association BLS for Health Care Providers certification, required within two weeks of hire.
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Strong analytical and problem-solving skills, with attention to detail.
- Knowledge of medical terminology.
- Knowledge of Epic.
- Ability to maintain effective, organized systems to ensure timely patient flow.
Nice To Haves
- Previous experience with an electronic health record.
Responsibilities
- Register patients and collect payments.
- Room patients and assist providers with care and treatment.
- Discharge patients and provide follow-up.
- Accompany patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and maximize the patient experience.
- Perform front-office and back-office duties in outpatient patient management on a rotating basis.
- Act as a patient advocate and communicate with providers, patients, families or significant others, community agencies, patient care staff, and management.
- Float to various facilities based on business need.
Benefits
- Comprehensive, market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
