LPN Care Guide
About The Position
The Licensed Practical Nurse Care Guide supports patients throughout the outpatient clinic visit, from registration and payment collection through rooming, assisting the provider with care and treatment, discharge, and follow-up. The role accompanies patients and their secondary guests through the full experience to promote clinical excellence, reduce treatment times, and improve the patient experience before, during, and after the visit. The Care Guide assists the provider with front-office and back-office duties in the outpatient management of patients on a rotating basis. The position performs a variety of clinical functions in a clinic setting and requires knowledge and integration of available standards, resources, and data, along with discretion, sound judgment, diplomacy, decision-making, and a customer-service orientation. The Care Guide acts as a patient advocate and maintains ongoing contact with providers, patients, patient families and significant others, community agencies, patient-care staff, and management. Floating to various facilities is required based on business need.
Requirements
- High school diploma or GED.
- Licensed Practical Nurse (LPN) license.
- American Heart Association BLS for Health Care Providers certification, to be completed within two weeks of hire.
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Strong analytical and problem-solving skills and attention to detail.
- Knowledge of Epic.
- Ability to maintain effective, organized systems to ensure timely patient flow.
Nice To Haves
- One year of experience in a clinical service.
- Previous experience with an electronic health record.
- Experience with injections and minor procedure assistance.
Responsibilities
- Register patients and collect payments.
- Room patients and assist the provider with care and treatment.
- Discharge patients and provide follow-up.
- Accompany patients and their secondary guests through the visit to support clinical excellence, reduce treatment times, and maximize the patient experience.
- Assist the provider with front-office and back-office duties in outpatient patient management on a rotating basis.
- Perform clinical functions within a clinic setting using available standards, resources, and data.
- Act as a patient advocate and maintain contact with providers, patients, patient families and significant others, community agencies, patient-care staff, and management.
- Float to various facilities based on business need.
Benefits
- Comprehensive, market-competitive total rewards package, including benefits, compensation, recognition, and well-being offerings.
- Hourly pay range of $23.42–$34.10, with actual pay based on years of licensure.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
