Care Guide Representative-Community

Allina Health System • Golden Valley, MN

1d

About The Position

The Care Guide Representative collaborates with the care team as a central facilitator for patients. The representative builds and maintains patient relationships to support medical and non-medical goals, identifies barriers, develops patient-driven goals, coordinates care according to a care plan, and uses behavior-change techniques to reinforce the plan. The role partners with the care team to improve quality of care and health outcomes and documents activity in the electronic medical record.

This position works with clients in their homes and covers the East Metro area. It is a 0.8 FTE role (64 hours per two-week pay period), with 8-hour day shifts and no weekends.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• 0 to 2 years of experience in customer service, health care, or a community-based role.
• Valid driver's license required upon hire. Minnesota and Wisconsin residents must obtain a valid driver's license in their state of residence within 60 days of employment.

Nice To Haves

• High school diploma or GED.
• Bachelor's degree in health care.

Responsibilities

• Act as a central facilitator for patients supported by the care team and support them through all stages of care.
• Maintain and document ongoing communications with patients and the care team.
• Collect and maintain patient data and report information to facilitate care.
• Communicate with patients, families, and providers to coordinate care.
• Identify barriers to patients meeting health care goals and communicate with the care team; help facilitate resolution.
• Assist patients in finding resources within the health system and community, ensure connections are made, and address ongoing needs.
• Work with patients to develop medical and non-medical goals and support progress toward them.
• Reinforce provider and care-team communication about the plan of care.
• Engage family members and/or friends in supporting the patient's care and goals.
• Support medication and treatment adherence as needed.
• Use the electronic medical record and other electronic tools for data gathering and interpretation.
• Use appropriate behavior-change techniques, including motivational interviewing, to empower patients to participate actively in their health.
• Provide behavior-change mentorship to other team members or care guides as needed.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• Paid time off/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed