LPN Care Guide
About The Position
The Licensed Practical Nurse Care Guide supports the outpatient management of patients in a clinic setting, rotating between front-office and back-office duties. The role involves registering patients, collecting payments, rooming patients, assisting providers with care and treatment, discharging patients, and conducting follow-up. Care Guides accompany patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and improve the patient experience before, during, and after appointments. The position requires knowledge and integration of available standards, resources, and data, along with discretion, sound judgment, diplomacy, decision-making, and a customer-service orientation. Acting as a patient advocate, the Care Guide maintains continuous contact with providers, patients, families and significant others, community agencies, and patient-care staff and management. Floating to various facilities is required based on business need.
Requirements
- High school diploma or GED.
- Current LPN license.
- American Heart Association BLS for Health Care Providers certification, to be completed within two weeks of hire.
- Excellent interpersonal and communication skills.
- Solid computer skills, including proficiency with Microsoft software.
- Strong analytical and problem-solving skills, with attention to detail.
- Knowledge of Epic.
- Ability to maintain effective and organized systems to ensure timely patient flow.
Nice To Haves
- One year of experience in a clinical service.
- Previous experience with an electronic health record.
- Experience with injections and assisting with minor procedures.
Responsibilities
- Register patients and collect payments.
- Room patients and assist providers with care and treatment.
- Discharge patients and conduct follow-up.
- Accompany patients and their secondary guests throughout the patient experience.
- Perform rotating front-office and back-office duties in the outpatient management of patients.
- Act as a patient advocate and communicate with providers, patients, families and significant others, community agencies, and patient-care staff and management.
- Float to various facilities based on business need.
Benefits
- Comprehensive, market-competitive total rewards package, including benefits, compensation, recognition, and well-being offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
