Care Guide Representative-Community

Allina Health • Golden Valley, MN

3d • $25 - $34

About The Position

The Care Guide Representative collaborates with the care team and serves as a central facilitator for patients. The representative builds and maintains relationships with patients to advance their medical and non-medical goals. The role uses critical thinking to identify barriers, develop patient-driven goals, guide and coordinate care according to a care plan, and use behavior-change techniques to reinforce and support the plan. The representative partners with the care team to improve care quality and patient health outcomes and documents work in the electronic medical record.

This position works with clients in their homes and covers the East Metro area. It is a 0.8 FTE position, working 64 hours per two-week pay period on an 8-hour day shift, with no weekends.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• 0 to 2 years of experience in customer service, health care, or a community-based role.
• Valid driver's license required upon hire. Minnesota and Wisconsin residents must obtain a valid driver's license in their state of residence within 60 days of employment.

Nice To Haves

• High school diploma or GED.
• Bachelor's degree in health care.

Responsibilities

• Act as the central facilitator for patients supported by the care team.
• Transition and support patients through all stages of care.
• Maintain and document ongoing communications with patients and the care team.
• Collect and maintain patient data and provide reports to facilitate care.
• Communicate with patients, families, and providers to coordinate care.
• Identify barriers to patients meeting health care goals and communicate with the care team.
• Facilitate resolution of barriers and help patients identify resources within the health system and community.
• Ensure connections to resources are made and ongoing needs are met.
• Work with patients to develop medical and non-medical goals and support their care.
• Reinforce provider and care-team communication about the plan of care.
• Engage family members and/or friends to support care and patient goals.
• Support medication and treatment adherence as needed.
• Use the electronic medical record and other electronic tools for data gathering and interpretation.
• Incorporate appropriate behavior-change techniques to empower patients to participate actively in their health.
• Use motivational interviewing techniques.
• Provide behavior-change mentorship to other team members or care guides as needed.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability coverage.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed