Bilingual Patient Care Guide (PCG)

DuPont Clinic • Washington, DC

3d

About The Position

The Patient Care Guide (PCG) is an integral member of the DuPont Clinic team, providing a supportive patient experience and helping ensure patient safety. Working alongside physicians, advanced practice clinicians, nurses, and administrative staff, the PCG provides informational, emotional, and physical support before, during, and after procedures and assists with clinic operations. The position reports directly to the Associate Manager, Patient Care.

The schedule varies between four and five days per week, depending on the clinic schedule, for 32 to 40 hours per week. PCGs may work late and take weeklong on-call shifts one to two times per month. The clinic operates Monday through Friday, 8:00 AM to 5:30 PM. Clinical Fridays occur one to three times per month, and clinical weeks may vary based on the clinic schedule and holidays. The position is eligible for overtime and may require staying after 5:30 PM for patient care one to two times per week.

This is a fast-paced, multicultural, collaborative work environment. The role may involve proximity to mechanical parts and chemicals, exposure to blood and other potentially infectious materials, wearing a facemask, gown, and/or gloves, and moderate lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The salary is $28.11 per hour, contingent on passing a language placement test. Benefits include health insurance, a retirement plan with a company contribution beginning the first of the quarter after six months of employment, periodic bonuses, paid time off, and 11 paid holidays. Non-licensed staff may receive $250–$500 in professional development funds and may attend events and conferences while in good standing.

Requirements

• Bilingual fluency in Spanish.
• Strong commitment to a person's bodily autonomy.
• Flexibility with scheduling.
• Patient-focused approach, empathy, and ability to hold space for others.
• Active listening skills.
• Ability to communicate clearly and collaborate with team members.
• Commitment to providing accurate information compassionately to all people, regardless of circumstances, including substance use, mental health, trauma, or interpersonal violence.

Nice To Haves

• Obstetrical, birth, postpartum, miscarriage, or abortion doula experience (strongly preferred).
• Medical assistant experience or experience working in medical settings.
• Experience in counseling, social work, and/or mental health or substance abuse programs.
• Knowledge of the political landscape involving abortion care.
• Previous experience in abortion care or reproductive health (strongly preferred).

Responsibilities

• Provide trauma-informed, patient-centered physical and emotional support before, during, and after abortion procedures.
• Use Quickbase EMR to enter patient information and review and upload patient charts.
• Support and monitor patients during recovery, including taking vital signs and conducting bleeding checks under the oversight of nurses and providers.
• Communicate effectively with the patient-care team using Slack, Google Meet, and in-person communication.
• Assist with and provide ultrasound guidance for procedures after appropriate training.
• Set up the clinic in the morning and shut it down at the end of the day.
• Collaborate with the operations team on clinic maintenance when time allows, including laundry, restocking, and bringing in orders.
• Promote and support diversity, equity, and inclusion by upholding principles of reproductive justice.
• Participate in staff meetings and training.
• Perform other duties as assigned.

Benefits

• Health insurance.
• Retirement plan with a company contribution starting the first of the quarter after six months of employment.
• Periodic bonuses.
• Paid time off.
• 11 paid holidays.
• $250–$500 in professional development funds for non-licensed staff.
• Opportunity to attend events and conferences if the employee is in good standing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed