Patient Care Coordinator (Sioux Falls, SD)

Starkey•Sioux Falls, SD

27d

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and guides patients throughout their journey to better hearing. The role provides a professional, inviting front-office experience and supports clinic operations through schedule and account management, patient-record maintenance, special-event coordination, and patient-retention efforts. The PCC is an essential member of the Clinic Team and a steward of its resources. Starkey Retail is committed to a Patient Journey philosophy centered on patients’ needs and helping them choose hearing solutions that support their lifestyles and well-being. This position is an employment opportunity with Northland Hearing Centers, Inc. (Starkey Retail), a wholly owned subsidiary of Starkey Laboratories, Inc. Starkey Retail positions are covered by Northland Hearing Centers, Inc.’s benefit and compensation programs. The position operates under standard office conditions and uses standard office equipment. The hourly pay range is $14.81–$18.90, with possible performance-based commissions; commission payout is not guaranteed. Starting pay within the range may depend on geography or market, skills, education, experience, and other qualifications.

Requirements

High school diploma or GED.
Excellent customer service skills.
Ability to manage confidential information with complete discretion.
Ability to organize and multitask.
Problem-solving skills.
Good communication and interpersonal skills.
Strong desire to learn and a positive outlook.
Ability to pass a basic computer assessment during an in-person interview.

Nice To Haves

One to two years of experience in a customer service or retail position is preferred.
Proficient computer skills; experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems is preferred.
Industry familiarity is encouraged.

Responsibilities

Receive and acknowledge patients according to company reception standards; greet them, offer assistance and refreshments, and provide a concierge-level front-office experience.
Answer phones promptly using the standard greeting and phone script, listen empathetically, and make same-day follow-up calls to newly scheduled patients and those who did not attend or cancelled appointments.
Keep the office neat, clean, and current; prepare refreshments each morning; review upcoming patient charts using the company checklist; and lead the Clinic Team’s morning huddle.
Administer patient intake forms at check-in, update the patient management system as needed, and participate in patient education when needed.
Manage the Clinic Team’s schedule by scheduling and confirming appointments, entering appointment outcomes within 24 hours, accommodating same- or next-day new-patient appointments where possible, and preparing schedules for daily opportunities and special events.
Manage patient accounts receivable, deposits, and inventory, including tracking orders, sales, and payments in patient management software; following purchasing and inventory guidelines; maintaining the cash till; making bank deposits; reconciling deposits daily; reporting weekly; and completing monthly accounts receivable and inventory reports.
Collect patient insurance information, request benefit verification, submit insurance billing requests, and monitor claims for follow-up.
Support practice growth through patient contact, outreach, and retention marketing; schedule follow-up appointments for patients seen in the clinic; make follow-up calls for remarketing outreach and campaign reports; and keep patient record classifications accurate.
Stay familiar with the clinic and regional marketing event calendar and prepare for and participate in special events.
Maintain day-to-day operational procedures, office supplies, organization, and patient files in accordance with company standards.
Follow HIPAA guidelines and protect patient privacy.
Perform other duties and responsibilities as assigned.