Branch Coordinator - Sioux Falls, SD

Apria Healthcare•Sioux Falls, SD

2d•$18 - $19•Onsite

About The Position

The Branch Coordinator supports patients and caregivers by providing customer service in person and by phone. Working with patients, providers, and other team members, the coordinator ensures orders are received and processed accurately and efficiently, and obtains documentation needed to bill health insurance plans. The role also includes branch order processing, insurance verification and authorization, payment collection and reconciliation, and patient satisfaction outreach. The position is based in an office setting in Sioux Falls, South Dakota.

Requirements

High school diploma or equivalent.
At least one year of related work experience.
Organizing skills.
Problem-solving and analysis skills.
Patient-focused approach.
Teamwork skills.
Time management and multitasking skills.
Effective communication in person, by phone, and electronically.
Intermediate to advanced computer skills, including proficiency working in multiple systems at once.
English reading, writing, and verbal skills.
Intermediate-level math skills.

Nice To Haves

At least two years of experience in an office environment, healthcare setting, or call center.
Experience using a multi-line phone system.

Responsibilities

Serve as the first point of contact for patients arriving in person.
Answer inbound calls on a multi-line phone system, provide information, troubleshoot common issues, coordinate with branch teams and other departments, and escalate concerns when needed.
Process branch duties, including creating and working new orders, using multiple systems to assist customers, confirming delivery appointments, verifying insurance, obtaining equipment authorizations, monitoring incoming faxes, and entering data.
Work with sales teams, referral sources, and patients to gather documentation and information needed to meet insurance guidelines.
Request health plan authorizations or information electronically or verbally, as required.
Review new and recurring patient accounts and obtain documentation from referral sources needed to bill health insurance plans.
Collect credit card payments and billing information, reconcile daily receivables, and submit them to the lock box.
Make outbound customer satisfaction calls to patients and referral sources.
May download data from recording devices, including apnea monitors, oximeters, CPAP devices, and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Perform other duties as required.