Patient Care Coordinator

Compass Health Center•Brookfield, WI

5d•$20 - $21•Onsite

About The Position

Compass Health Center is seeking a Patient Care Coordinator to provide clerical support for patients at its Brookfield, Wisconsin location. The position supports an interdisciplinary behavioral health team serving adolescent and adult patients in PHP/IOP programs. The coordinator helps create a welcoming experience for patients, families, visitors, and staff while supporting intake, appointment scheduling, payments, records, and day-to-day facility operations. Sensitivity to patients’ individual psychiatric conditions and a commitment to exemplary care are important.

Requirements

High school diploma.
1–2 years of customer service experience.
Excellent written and verbal communication skills.
Strong organization and planning skills, with attention to detail.
Ability to multitask in a fast-paced environment.
Computer proficiency and ability to learn new software.
Conflict-resolution and problem-solving skills.
Ability to work the assigned schedule.

Nice To Haves

Associate degree.

Responsibilities

Greet and orient patients, visitors, and staff entering the building.
Answer incoming calls in a warm and welcoming manner.
Maintain a neat and orderly reception area.
Remain aware of patients, visitors, and staff in the building.
Complete intake calls and schedule intake appointments.
Contact families to schedule family therapy and outpatient psychiatrist appointments.
Complete intake for new clients, verifying demographics, insurance, forms, and organizational information for timely entry into the chart.
Maintain patient charts and protect patient, visitor, and staff confidentiality in accordance with HIPAA requirements and Compass policy.
Use the Electronic Medical Record system to verify patient appointments and schedule appointments with clinicians and outpatient psychiatrists.
Obtain payment methods and collect payments for program or outpatient appointments; issue receipts for outpatient psychiatry and therapist appointments.
Open and close the facility according to procedure and on time.
Perform clerical duties supporting efficient center operations, including use of computers, office equipment, copiers, fax, scanner, and postage equipment.
Perform other related duties as assigned.