Patient Care Coordinator
About The Position
The Patient Care Coordinator is a key patient contact, providing professional, welcoming customer service in person and remotely. The role combines front desk reception, patient access, and call center functions to support clinic operations, patient satisfaction, and continuity of care. Duties include patient registration, appointment scheduling, insurance verification, inbound call management, and coordination of patient needs. The position works across on-site and remote settings and supports providers and clinical staff as needed. This is a full-time, Monday-through-Friday position. Employees must be flexible to work any 8-hour schedule during normal business hours of 8:00 a.m. to 5:00 p.m. Pacific Time. Occasional overtime may be necessary. The role requires 2–3 in-office days per week at the Everett, Washington office; training lasts 2–3 months, is paid, and is conducted on-site Monday through Friday from 8:00 a.m. to 5:00 p.m. During training, employees must report to the office five days per week. The position offers a combination of in-person front desk services and remote patient access and call center functions. Remote work requirements include living within commuting distance of the office, securing sensitive company documents, maintaining a dedicated private work area, and having access to an approved wired high-speed internet connection that meets the stated minimum speed requirements. Remote employees must comply with UnitedHealth Group’s Telecommuter Policy. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma/GED or equivalent years of experience.
- Must be at least 18 years old.
- At least 1 year of customer service experience.
- At least 1 year of Microsoft Office experience.
- Ability to work on-site 2–3 days per week at 1728 W Marine View Drive, Suite 106, Everett, WA 98201; during the 2–3-month training period, must report on-site five days per week.
- Ability to work any 8-hour shift schedule during Monday–Friday business hours of 8:00 a.m. to 5:00 p.m. Pacific Time.
- Ability to work occasional overtime when needed.
- For telecommuting, reside within commuting distance of the office.
- Ability to keep company-sensitive documents secure, if applicable.
- Ability to maintain a dedicated work area separated from other living areas that provides information privacy.
- Must live where an approved wired high-speed internet connection is available, or have existing cable, DSL, or fiber service meeting the stated minimum speed of 25 Mbps download and 10–15 Mbps upload; wireless satellite, hotspot, and line-of-sight antenna services are not permitted for telecommuting.
- Remote employees must adhere to UnitedHealth Group’s Telecommuter Policy.
- Must pass a drug test before beginning employment.
Nice To Haves
- At least 1 year of experience in a health care setting.
- EMR experience.
- Knowledge or understanding of CPT/ICD-10 coding.
- Communication skills and phone etiquette.
- Experience providing customer service.
- Access to independent transportation during work hours for job-related tasks.
Responsibilities
- Greet and check in patients courteously and professionally.
- Verify patient demographics, insurance information, and required documentation.
- Collect copayments and outstanding balances and obtain necessary signatures.
- Manage patient registration and update electronic health records.
- Coordinate patient flow and communicate delays or scheduling changes.
- Schedule, reschedule, and cancel appointments according to clinic guidelines and across multiple specialties and providers.
- Maintain a clean, organized, patient-friendly reception area.
- Provide administrative support to providers and clinical staff as needed.
- Answer high-volume inbound patient calls in a timely and professional manner.
- Triage calls and route messages to clinical teams.
- Provide patients with information about appointments, referrals, procedures, and clinic policies.
- Verify insurance eligibility and explain basic coverage requirements when appropriate.
- Document patient interactions accurately in the electronic health record.
- Assist patients with portal access, virtual visit support, and appointment reminders.
- Resolve routine patient concerns and escalate complex issues to leadership when necessary.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- Two to three months of paid training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
