Patient Care Coordinator

AEG Vision • Washington, DC

5d

About The Position

At AEG, the Patient Care Coordinator supports front desk operations, patient flow, schedule optimization, and coordination across the care team. The role helps create an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule.

The coordinator serves as a primary point of contact for patients, customers, and vendors; handles telephone, email, and digital communications; schedules and confirms appointments; verifies insurance and demographic information; maintains accurate EMR records; and supports billing and claim processes. The role also monitors patient flow, communicates delays and next steps, coordinates patient transitions with clinical and optical teams, and supports retention through follow-up and outreach. Other duties may be assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills focused on patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner and serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments and support provider schedule optimization, including cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics before appointments; accurately enter and maintain complete information in the EMR.
• Understand insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules for bottlenecks, delays, or overlaps; communicate and adjust as needed.
• Communicate with patients about wait times, delays, and next steps.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with Match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED