Patient Care Coordinator - East Side Endoscopy Center

SCA Health•New York, NY

13d•Onsite

About The Position

The Patient Care Coordinator (PCC) provides front-office, scheduling, registration, and insurance-verification support for the Endoscopy Center. Under the direction of the Business Office Manager, the PCC supports accurate patient intake, efficient scheduling, insurance authorization, financial counseling, and a patient-centered experience while maintaining compliance with applicable federal, New York State, and New York City healthcare regulations. The role requires knowledge of HIPAA, patient rights, and safety standards for NYS Article 28 facilities, and supports a culturally competent environment consistent with NYSDOH expectations. The PCC manages procedure schedules and patient registration, verifies insurance and authorizations, explains financial responsibilities, and collects patient payments. Day-of-procedure duties include opening the Center, completing patient and documentation checks, communicating updates, and coordinating patient flow with clinical and recovery-room staff. The role also supports patient safety and privacy, handles administrative tasks and equipment, monitors after-hours answering-service messages, initiates emergency procedures as directed, and attends required meetings and training. This position is in a medical office/outpatient surgical setting. The work includes prolonged periods of sitting, standing, and computer use, and occasionally lifting up to 20 pounds. The listed pay range is USD $28.00–$31.00 per hour.

Requirements

High school diploma or equivalent.
At least one year of experience in a medical office or healthcare setting.
Knowledge of insurance verification, prior authorizations, medical billing terminology, and HIPAA.
Experience with scheduling systems and managing procedure block time.
Proficiency with Microsoft Office, Outlook, and healthcare billing and scheduling software.
Strong oral and written communication skills.
Ability to manage multiple phone lines and competing priorities.
Excellent customer service and interpersonal skills.
Strong attention to detail and organizational abilities.
Ability to multitask in a fast-paced clinical environment.
Professional demeanor and sound judgment.
Commitment to patient-centered care.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Experience in an Endoscopy Center or Ambulatory Surgery Center.
Familiarity with New York Medicaid, Medicare, Managed Care, and commercial plans.
Experience providing financial counseling to patients.

Responsibilities

Maintain and manage daily procedure schedules, including procedure block time.
Schedule, reschedule, and cancel procedures accurately in the HST scheduling system.
Conduct patient phone interviews and complete registration and intake forms.
Answer and route calls across multiple phone lines.
Greet patients and escorts professionally and maintain an organized, welcoming reception area.
Obtain and accurately enter patient demographic, insurance, and guarantor information; verify data before the date of service.
Prepare demographic sheets, labels, and registration paperwork; verify patient identification and apply ID wristbands according to protocol.
Verify insurance eligibility, benefits, and coverage; determine authorization and referral requirements; obtain prior authorizations and referrals.
Enter insurance and authorization information accurately into the billing system and communicate benefits and patient costs clearly.
Email patients about financial responsibilities before procedures and explain insurance benefits and Center financial policies.
Provide written explanations of financial responsibility when required and collect copayments, deductibles, and outstanding balances on the date of service.
Obtain patient signatures for financial responsibility and privacy acknowledgements.
Open the Center daily, including deactivating the alarm and performing safety checks.
Verify the procedure and physician with the patient; review the Advanced Directives policy, grievance process, and Patient Rights & Responsibilities.
Ensure required documentation is completed accurately and communicate delays and procedure-status updates to family members as appropriate.
Coordinate patient flow with clinical and recovery-room staff.
Assist patients with orientation and mobility as needed; protect patients from environmental, mechanical, electrical, and chemical hazards.
Safeguard patient rights, dignity, privacy, and confidentiality, and provide age-appropriate, ethical, culturally competent care.
Operate and troubleshoot phones, copiers, fax machines, printers, and computer systems.
Monitor after-hours answering-service messages, initiate emergency procedures including calling 911 per policy, and assist with medical-records requests as directed.
Attend required staff meetings and in-service training and perform additional duties within the scope of training as assigned.