Patient Care Coordinator

MAX Surgical Specialty Management • Toms River, NJ

12d

About The Position

Coastal Oral Surgery is seeking an enthusiastic and experienced Patient Care Coordinator to deliver customer service by phone and in person and serve as the first point of contact for patients. The role supports patients with solutions in a fast-paced, dynamic environment and helps maintain an efficient registration and patient-flow process.

The coordinator also handles scheduling, patient records, payments, billing reconciliation, and a variety of clerical tasks. The position requires flexibility to cover other staff and office locations when requested, follow downtime procedures, and communicate issues to the Team Lead/Manager. The role is part of MAX Surgical Specialty Management, a surgeon-led management services organization supporting oral and maxillofacial surgery practices across the Northeast.

Requirements

• High school diploma required.
• Comprehensive knowledge of electronic medical systems.
• Adeptness in the healthcare industry.
• Excellent phone etiquette and ability to establish rapport with diverse clientele.
• Ability to prioritize workload and perform in a fast-paced, challenging environment.

Nice To Haves

• Associate degree in healthcare or a related field preferred.
• One or more years of dental administration experience highly preferred.

Responsibilities

• Greet visitors, patients, and families professionally and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service to patients and families.
• Answer telephone calls promptly, direct calls, take accurate messages, and deliver them to the appropriate person.
• Post self-pay charges, collect payments, and provide receipts.
• Reconcile billing slips with the daily schedule.
• Update patient demographics, insurance information, HIPAA forms, and financial waivers.
• Schedule appointments accurately according to department guidelines and use a waitlist when applicable.
• Communicate problems, concerns, or issues promptly and appropriately to the Team Lead/Manager.
• Perform clerical duties including faxing, photocopying, scanning, filing, and mailings.
• Demonstrate flexibility with work schedules and cover for other staff, including at other office locations, when asked.
• Follow downtime procedures adequately.
• Perform other duties as assigned.

Benefits

• Competitive salary and annual performance and compensation reviews.
• Competitive health insurance and benefits, including medical, dental, vision, and disability coverage.
• 401(k) retirement savings plan with employer match.
• Generous paid time off, sick leave, and paid holidays.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED