PATIENT CARE COORDINATOR-FRONT OFFICE FLOAT - CCMC - FT
About The Position
The Patient Care Coordinator (PCC)/Front Office Float Position is responsible for all aspects of scheduling appointments and tests, and coordinating the provider’s schedule. This position will cross-train to registration and travel to GMC, WMC, and YCMC as well as outpatient clinics as needed. The role involves providing excellent customer service with registration and scheduling of patients. The position will also cross-train to Medical Records, ensuring compliance with HIPAA/OSHA standards regarding medical records and release of information. The PCC is expected to exhibit values of integrity and compassion.
Requirements
- High School diploma or equivalent
- Ability to communicate effectively
- Good verbal and written communication skills
- Answer telephone in a pleasant and helpful manner
- Correct grammar, spelling, and legible writing
- Ability to multitask
- Demonstrate ability to work independently and as a team player
- Demonstrate willingness to adapt to change
- Must be a self-starter and dependable
- Able to prioritize workload while remaining flexible
- Conscientious attendance as scheduled per policy
Nice To Haves
- Some college preferred
- Medical office experience preferred but will train
Responsibilities
- Operate a computer to process, store, and retrieve health information
- Maintain confidentiality regarding patients, families, and the organization
- Answer clinic phone lines
- Schedule patient appointments
- Take messages regarding patient questions, concerns, and medication refill requests and enter them into the Electronic Medical Record (EMR) patient workload message
- Schedule tests such as MRIs, CT scans, ultrasounds, etc.
- Enter lab and radiology orders
- Cross-train to work at all satellite clinics and outpatient clinics
- Handle Medical Record Release of Information
- Maintain a professional demeanor and rapport with patients, visitors, and staff
- Develop and maintain good working relationships with other facility departments and departments within Coffey Health System
- Comply with personnel policies, department policies, and CHS Code of Conduct
- Perform other work-related duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
