Patient Care Coordinator

Smile Brands • Pekin, IL

4d

About The Position

As a Patient Care Coordinator, you are one of the first people patients meet and an important part of their experience. You help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. The role brings the G3 approach—Greeting, Guiding, and Gratitude—to life by creating meaningful connections and making each visit personal, positive, and easy.

This is a front-office role with an important part in helping patients feel comfortable, understand their care, and take the next step toward a healthier smile. You will build relationships with patients, work alongside a supportive dental team, and develop skills in healthcare, customer experience, and dental practice operations. The stated schedule is Tuesday and Wednesday, 8–5, and Thursday, 8–4. Compensation is listed as 17–19; no pay period or currency is specified.

Requirements

• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and positive relationships with patients.
• Strong organization and attention to detail.
• Comfort working in a fast-paced, team-oriented environment.
• A positive, professional, patient-first approach.

Nice To Haves

• At least one year of experience in a dental, healthcare, medical, hospitality, or customer-service environment.
• Knowledge of dental terminology.
• Previous experience in a dental or medical office setting.

Responsibilities

• Create a warm, welcoming environment and make every patient feel valued upon arrival.
• Support patients throughout their visits, including check-in and check-out, appointment scheduling, insurance verification, and answering care-related questions.
• Help patients understand treatment recommendations, payment options, and available financial arrangements.
• Build trusting relationships and help make patients’ dental experiences comfortable and stress-free.
• Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
• Maintain an efficient schedule and help maximize opportunities for patients to receive needed care.
• Show genuine appreciation for patients and create an experience that helps them feel cared for and confident in choosing the practice.

Benefits

• Paid time off (PTO), depending on employment status and hours worked.
• Health insurance, depending on employment status and hours worked.
• Dental insurance, depending on employment status and hours worked.
• Vision insurance, depending on employment status and hours worked.
• Health savings account, depending on employment status and hours worked.
• Telemedicine, depending on employment status and hours worked.
• Flexible spending accounts, depending on employment status and hours worked.
• Life insurance, depending on employment status and hours worked.
• Disability insurance, depending on employment status and hours worked.
• Employee discount programs, depending on employment status and hours worked.
• Pet insurance, depending on employment status and hours worked.
• 401(k) plan, depending on employment status and hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed