Patient Care Coordinator

Emory Healthcare•Sandy Springs, GA

4d•$20 - $24

About The Position

The Patient Care Coordinator schedules appointments for new and established patients and serves as the primary point of care for patients and their families. The role coordinates patient care administratively and provides support to clinic staff, patients, and families.

Requirements

High school diploma or GED.
12 months of customer service experience or 6 months of healthcare experience in a similar role.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to work in a team environment.
Time management skills.
Empathy for others.

Nice To Haves

A bachelor's degree or enrollment in a bachelor's program may be considered in lieu of experience.

Responsibilities

Schedule return visits.
Schedule ancillary appointments.
Register or schedule new patients.
Schedule imaging and procedures within the local clinic.
Complete patient data forms.
Coordinate provider referrals.
Retrieve medical records.
Act as an administrative resource for staff coordinating a patient's care.
Work collaboratively with management to remedy or escalate patient complaints.
Cover for front desk and other back-office staff as needed.
Provide basic support for training new Patient Care Coordinators and other administrative staff as needed.
Complete precertification authorizations as required.
Perform other duties as assigned.