Patient Care Coordinator - Floater - Lawrenceville

COAST DENTAL•Lawrenceville, GA

2d•Onsite

About The Position

This is a dual-role position in which the selected individual floats among practice locations based on business needs, working as a Patient Care Coordinator and Dental Assistant. The role assists dentists with dental treatment, patient care, and education, while also performing dental administrative functions. The employee must maintain the applicable expanded-duties and radiography credentials upon hire or within 90 days after hire, as specified in the job details and subject to state guidelines and limitations. The position includes supporting clinical procedures, maintaining infection-control and safety standards, completing and documenting patient records, coordinating appointments and follow-up, and explaining treatment plans, insurance benefits, and financial options to patients. It also involves maintaining treatment rooms and equipment, assisting with laboratory duties, responding appropriately to dental emergencies, and contributing to a professional office environment.

Requirements

Active Expanded Functions Dental Assistant (EFDA) certification.
Radiography licensure.
If assisting in Florida: a Registered Dental Assistant (RDA) license or a Certified Dental Assistant (CDA) certificate obtained before May 2009, subject to state guidelines and limitations.
Must possess an Expanded Duties Certificate and/or Radiography Certification upon hire or within 90 days after hire, as stated in the job purpose.
Excellent customer service and verbal communication skills.
Ability to work in a high-volume environment.

Nice To Haves

At least one year of dental experience is preferred.

Responsibilities

Assist dentists with clinical procedures, treatments, patient care, and education.
Understand which duties and functions may be delegated to a dental assistant.
Learn and comply with OSHA laws and safety guidelines, and maintain Material Safety Data Sheets (MSDS).
Follow state and federal infection-control standards, including using protective barriers, disinfecting and sterilizing instruments and treatment areas, and properly disposing of contaminated or biohazardous materials.
Review and complete patient documentation, including current medical histories, medical alerts, and signed consent forms.
Document and chart dental procedures performed during patient visits according to applicable legal and other requirements.
Welcome and escort patients between reception and treatment areas.
Schedule appointments and assist with appointment confirmation calls.
Provide patients with dental health education and information about continuing treatment.
Present treatment plans and proposed continuing treatment professionally and confidentially.
Explain insurance benefits and financial options to patients in nonclinical terms.
Ensure operatories are equipped and stocked, and reorder inventory when needed.
Maintain equipment according to protocols, including cleaning evacuation systems, lubricating and maintaining dental handpieces, cleaning and maintaining radiograph processors, monitoring and cleaning equipment, and cleaning dental lab plaster traps.
Maintain a clean office environment and notify the Office Manager about equipment failures or general safety concerns.
Assist with laboratory duties as needed.
Recognize signs of dental emergencies and ensure appropriate, timely response and notification to patients, staff, and emergency medical personnel when necessary.
Meet production standards and maintain a patient contact system for follow-up and recall care.
Maintain a professional working environment within the office team.
Attend and participate in morning huddles and regular office meetings.
Follow company policies for uniform attire and personal hygiene.
Attend scheduled continuing education and training seminars.
Comply with HIPAA regulations and maintain confidentiality.
Retain applicable credentials and demonstrate proficiency in expanded dental assistant functions within state guidelines and limitations.
Perform other duties and responsibilities as assigned.