Patient Care Coordinator Floater

UnitedHealth Group•Lake Success, NY

4d•$18 - $32•Onsite

About The Position

Optum ENT is seeking a friendly, patient-focused, detail-oriented Patient Care Coordinator Floater to support its care team at multiple locations in New York. The coordinator completes established processes and protocols, works cooperatively with care-team members, delivers excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The position includes floating among ENT offices and helping ensure smooth office operations and a positive patient experience. The schedule is 37.5 hours per week, Monday through Friday between 7:30 a.m. and 5:30 p.m., plus rotating Saturdays from 7:30 a.m. to 5:00 p.m. twice per month. The hiring manager determines the shift upon hire. The listed location is Lake Success, New York, with travel to other offices in Lake Success, Smithtown, Bethpage, and Syosset. The role offers hourly pay from $18.00 to $32.00, based on factors including local labor markets, education, work experience, and certifications. Benefits include paid time off, paid holidays, medical, dental, vision, life and disability coverage, retirement and stock purchase plans, education reimbursement, employee discounts, an employee assistance program, referral bonuses, and voluntary benefits. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least one year of computer proficiency experience using Microsoft Office.
At least one year of experience in a medical office performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
Ability to travel 25% of the time to other offices.
Ability to work the hours listed in the posting.
Ability to work independently and demonstrate good judgment and accountability.
Ability to work well with healthcare providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.

Nice To Haves

Experience working with an electronic health record (EPIC).
Knowledge of medical terminology.
At least one year of medical-assisting experience.
Ability to be cross-trained as a medical assistant.

Responsibilities

Greet patients and complete check-in, collecting or verifying demographic information.
Load or update insurance information and verify eligibility and authorization, flagging appointments as needed.
Scan insurance cards.
Collect co-payments and outstanding balances; post payments in the practice management system and provide system-generated receipts.
Float to other ENT locations as needed.
Acknowledge patients in the practice management system.
Schedule appointments using approved guidelines.
Use EHR call-processing functionality to take messages and communicate with clinicians.
Monitor daily reminder-call logs and contact patients who need appointments, including patients who miss follow-up appointments for chronic conditions or preventive care.
Monitor administrative tasks in the EHR and respond in a timely manner.
Scan and index documents into the EHR and ensure necessary documents and lab results are available before patient visits.
Close, assemble, and balance payment batches at the end of each shift according to Optum cash-control procedures.
Assist coworkers to support smooth office operations and excellent service through teamwork.
Treat patients and staff respectfully and courteously and maintain patient confidentiality.
Document patient care using electronic medical record software.
Complete prior authorizations, process medication refills, handle referrals, answer calls, and complete paperwork as needed.
Perform other duties as assigned.

Benefits

Paid time off accruing from the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.