Patient Care Specialist Floater
About The Position
The Patient Care Specialist Floater supports efficient care center operations by coordinating front-office, scheduling, patient communication, and documentation activities. The role applies working knowledge of clinical support workflows to resolve routine patient-access questions, update records, manage appointment activity, and support accurate information flow among patients, providers, and staff. The Patient Care Specialist II performs standard operational processes under moderate supervision. The role involves procedure-driven decisions that directly affect team output, communication that may require explanation, and achieving results within defined oversight. Travel is required to cover different locations within Lee County.
Requirements
- High school diploma or equivalent.
- 1–2 years of administrative, patient access, customer service, or healthcare support experience.
- Working knowledge of front-office healthcare operations, scheduling, registration, and patient communication processes.
- Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
- Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
- Strong communication, service orientation, attention to detail, confidentiality, and time management skills.
- Travel to different locations within Lee County is required.
Nice To Haves
- Knowledge of insurance verification, referrals, or medical terminology.
Responsibilities
- Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
- Verify patient demographics, insurance information, referral details, and required documentation before or during visits.
- Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
- Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
- Route clinical messages, refill requests, forms, and care-related inquiries to appropriate care team members.
- Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
- Support daily front-office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with matching
- Employer-paid life insurance
- Short- and long-term disability
- Paid time off
- Floating holidays
- Paid major holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
