Patient Care Specialist Floater

Millennium Physician Group•Bonita Springs, FL

About The Position

The Patient Care Specialist Floater coordinates standard front office, scheduling, patient communication, and documentation activities that support efficient care center operations. The role uses working knowledge of clinical support workflows to resolve routine patient access questions, update records, manage appointment activity, and support accurate information flow among patients, providers, and staff. The position handles standard operational processes under moderate supervision; tasks may occasionally require interpreting or deviating from standard procedures. Decisions are procedure-driven and directly affect team output. The role communicates information that may require explanation and achieves results within defined oversight. This position covers different locations within Lee County. Millennium Physician Group describes its employees as the foundation of its success and says it provides tools, a team atmosphere, and support for employees’ growth.

Requirements

High school diploma or equivalent required.
1–2 years of administrative, patient access, customer service, or healthcare support experience.
Working knowledge of front office healthcare operations, scheduling, registration, and patient communication processes.
Ability to interpret standard procedures and resolve routine to moderately complex patient support issues.
Proficiency with electronic medical record systems, scheduling systems, phone systems, and standard office software.
Strong communication, service orientation, attention to detail, confidentiality, and time management skills.
Travel required to cover different locations within Lee County.

Nice To Haves

Knowledge of insurance verification, referrals, or medical terminology.

Responsibilities

Coordinate patient scheduling, registration, visit preparation, and follow-up activities across assigned care center workflows.
Verify patient demographics, insurance information, referral details, and required documentation before or during visits.
Respond to patient calls, messages, and front desk inquiries, providing accurate information within established guidelines.
Identify scheduling gaps, missing documentation, or incomplete patient information and take appropriate steps to resolve routine issues.
Route clinical messages, refill requests, forms, and care-related inquiries to the appropriate care team members.
Maintain accurate records in electronic medical record, scheduling, and patient communication systems.
Support daily front office workflow by prioritizing routine tasks, coordinating with clinical staff, and escalating issues when needed.