PATIENT CARE COORDINATOR - INLAND SHOULDER CLINIC, A DIVISION OF NORTHWEST SPECIALTY HOSPITAL (SPOKANE, WA.)

Northwest Specialty Hospital • Spokane, WA

6d • $17 • Onsite

About The Position

Northwest Specialty Hospital is seeking a detail-oriented, customer service focused, Patient Care Coordinator to join our Inland Shoulder Clinic at our NEW Spokane, WA Clinic. This role requires a professional demeanor, the ability to work well under stress, provide excellent customer service, and multitask. The Patient Care Coordinator will perform a variety of medical clerical duties to ensure the smooth transitioning of patients through services, including registration, pre-registration packet preparation, obtaining necessary documentation for billing and collections, processing payments, updating medical records, handling incoming calls, performing nightly closing procedures, and notifying patients of pre-registration details like copays and deductibles. Other duties may be assigned.

Requirements

• Knowledge of basic computer programs such as Microsoft Office Suite
• Ability to type at least 40 words per minute
• Ability to relate and work effectively with others
• Demonstrates excellent written and verbal communication skills
• Strong Customer service background

Nice To Haves

• Prior clerical or medical office experience preferred

Responsibilities

• Perform registration and pre-registration functions to ensure the smooth transitioning of patients through the services they require.
• Prepare pre-registration packets appropriately for each procedure.
• Ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes.
• Process co-payments and payments.
• Register patients and update medical records.
• Back up all incoming calls and direct them to the appropriate person or department.
• Perform nightly closing procedures for clinic.
• Call patients for pre-registration notification including copays and deductibles.
• Other duties as assigned.

Benefits

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, and leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed