Division Director of Patient Enrollment

Envita Medical Centers•Scottsdale, AZ

5h•$150,000 - $185,000•Onsite

About The Position

Envita is seeking an enterprise-minded Division Director of Patient Enrollment to strengthen the patient journey from first inquiry through informed enrollment and arrival. The role connects intake, education, patient conversion and enrollment into a dependable, measurable process serving Envita Medical Center, Envita Insights tele-oncology and Envita Interventional Radiology. The director leads primarily through partnership, coaching, practical standards and performance insights rather than direct line authority. The role is responsible for building and improving an enterprise enrollment operating system, including funnel stages, CRM definitions, patient-conversation guidance, enrollment-close practices, handoff standards, scorecards and forecasts. It also aligns patient-facing teams, supports appropriate patient routing and education, and improves enrollment outcomes across care paths while preserving patient choice and clinical boundaries. The position is based on-site in Scottsdale, Arizona, with enterprise travel as needed. It is full-time, employed by Envita Management, reports to the Senior Director of Enterprise Growth & Sales, and offers a base salary of $150,000–$185,000 annually.

Requirements

Senior commercial, patient enrollment, sales operations or comparable experience governing multi-stage, high-consideration conversion processes.
Demonstrated accountability for meaningful enrollment or sales pipeline results, forecasting and operational improvement.
Strong CRM and analytical capability, including stage-level conversion measures, dashboard reporting and root-cause analysis.
Proven ability to influence, coach and align leaders across functions, including in settings without direct reporting authority.
Sound ethical judgment and an educator-led, patient-first approach to sensitive decisions.
Ability to work on-site in Scottsdale, Arizona and travel across enterprise operations as needed.

Nice To Haves

Experience in specialty healthcare, complex patient enrollment, precision oncology, destination medicine or related consultative services.
Enterprise sales operations, commercial excellence or shared-services leadership supporting multiple business units.
Leadership of inbound education, consultative conversion and financial enrollment-close workflows.

Responsibilities

Design, maintain and continuously improve the enterprise enrollment funnel, standards and Care Path Conversation Framework.
Establish consistent funnel stages, CRM definitions, patient-conversation guidance, enrollment-close practices and cross-team handoff standards.
Build CRM reporting discipline, enrollment scorecards and forecasts, and provide views of performance by care path and business unit.
Review forecast performance, explain meaningful variances and identify data-grounded improvement actions.
Lead cross-team alignment for patient routing, education, handoffs and enrollment-close processes.
Coach and calibrate patient intake, patient conversion and enrollment leaders through collaborative working relationships.
Establish recurring coaching, call-quality review, scorecard discussion and Enrollment Manager calibration cadences.
Develop an Enrollment Manager curriculum in partnership with the HR shared service.
Partner with operational, clinical, Finance and compliance teams to support appropriate patient communication and care boundaries.
Establish and audit standards for patient education, commercial discussions and handoffs when physician-recommended treatment plans change during care.
Track routing and handoff exceptions, identify root causes and recommend practical improvements.
Improve enrollment close rates by care path, conversion from additional recommended care, forecast accuracy and appropriate care-path assignment against agreed targets.
Present a 90-day performance and improvement plan to commercial leadership.