Director of Enrollment Services

Bristol Community College•Fall River, MA

4d•Onsite

About The Position

The Director of Enrollment Services provides strategic leadership for student onboarding, enrollment center operations, and post-admit engagement initiatives intended to increase enrollment yield, completion of enrollment steps, and attendance through the first day of classes. Reporting to the Vice President of Student Services and Enrollment Management, the Director oversees enrollment centers across Bristol Community College locations and leads a coordinated, student-centered onboarding experience from admission through matriculation. The position collaborates with Admissions, Advising, Financial Aid, the Registrar, Academic Affairs, Information Technology Services, Strategic Analytics, and other campus partners to provide data-informed services that support enrollment, student success, and operational excellence. The position is based in Fall River, with occasional travel to all Bristol campus locations. It supervises full-time and part-time unit and non-unit staff in enrollment areas, including at the Attleboro, New Bedford, and Taunton campuses. This is a full-time, grant-funded, non-unit position with benefits, subject to grant appropriations. Some nights and weekends are required. The annual salary is $108,634.38–$114,134.00. Bristol Community College describes itself as an inclusive, diverse, and collaborative community committed to advancing education and student success. Its compensation and benefits package includes health, dental, life, and long-term disability coverage, retirement, paid vacation, personal, sick, and holiday time, and tuition waiver discounts at Massachusetts public higher education institutions.

Requirements

A bachelor’s degree, or eight years of relevant experience in lieu of a degree; equivalent combinations of education, training, and experience will be considered.
Progressive leadership, administrative, and supervisory experience, including at least four years in enrollment management, admissions, financial aid, registrar, student affairs, or another higher education student services area.
Ability to lead and manage staff, including hiring, supervision, coaching, and performance evaluation.
Ability to collaborate across institutional departments to support student enrollment.
Ability to lead organizational change, implement innovative practices, and develop collaborative solutions in complex institutional environments.
Strong interpersonal, written, and organizational skills, with the ability to communicate effectively with diverse audiences.
Commitment to equitable student outcomes, the community college mission, and serving first-generation and historically excluded populations.
Ability to embrace and serve a diverse community and work effectively with a diverse student body, faculty, and staff.
Experience with data-informed decision-making, tracking student outcomes, and using student information systems.
Proficiency with student information systems and Microsoft Office 365 applications.
Prior budget management experience.
Ability to travel between campuses and community sites and work occasional evenings and weekends.
Legal authorization to work in the United States; the college does not sponsor work authorization.
Successful completion of a pre-employment criminal background check; education credentials will be independently verified.

Nice To Haves

Master’s degree in higher education or a related field.
Prior supervisory experience in a collective bargaining environment.
Experience working at a multi-campus community college.
Knowledge of strategic enrollment and/or strategic recruitment planning.
Experience with one or more of Slate, Ellucian Banner, Degree Works, Argos, and EAB/Navigate.
Ability to communicate in a language in addition to English.

Responsibilities

Develop, implement, and assess comprehensive onboarding and matriculation strategies to improve post-admit yield and new student enrollment.
Lead proactive outreach and engagement for admitted students through phone, text, email, virtual support, events, and case management.
Coordinate onboarding for new, transfer, returning, adult, online, and special population students.
Monitor student engagement, identify barriers and points where students may disengage, and implement targeted interventions.
Coordinate with institutional partners on orientation, advising, registration, financial aid completion, wellness support, and first-semester readiness.
Use technology, data analytics, communication tools, and workflow automation to improve onboarding and student engagement.
Provide strategic leadership and supervision for staff and student-facing support operations across all locations.
Promote exceptional customer service, collaboration, continuous improvement, and student-centered support.
Direct daily enrollment center operations, including in-person and virtual services, accurate information, and student referrals.
Coach, train, and support staff development in enrollment systems, engagement strategies, institutional policies, and customer service.
Conduct staff meetings and performance evaluations and lead continuous improvement efforts.
Develop and improve policies, procedures, workflows, and service standards.
Coordinate enrollment events, onboarding programs, registration initiatives, and admitted student events.
Prepare reports, assessments, and recommendations; support strategic planning; and manage departmental budgets and resources.
Serve on the SSEM Leadership Team and participate in institutional committees and strategic initiatives.
Collaborate across Enrollment Management, Academic Affairs, and other departments to strengthen onboarding, retention, and student success.
Analyze disaggregated data to assess equitable outcomes and improve student access, belonging, persistence, and enrollment completion.
Ensure compliance with institutional, state, and federal regulations, policies, and procedures, and maintain knowledge of enrollment services, student success practices, and emerging technologies.
Reflect the college’s mission, vision, values, and commitment to equity and success; perform other duties as assigned.