Patient Care Coordinator-Brunswick, GA
About The Position
The Hearing Care Coordinator works closely with clinical staff and Hearing Care Professionals to help ensure patients receive quality care and service. The coordinator supports referring physicians and patients, schedules appointments, verifies insurance benefits and details, and provides support within the clinic. The role includes patient-facing service, administrative and payment processing, order and inventory coordination, equipment upkeep, and community outreach support. The position is based at the Brunswick, Georgia clinic. Clinic hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with no nights or weekends. Pay is $19.00–$20.00 per hour plus participation in a sales incentive program.
Requirements
- High school diploma or equivalent.
- Previous customer service experience is required.
- Professional verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook.
- Knowledge of HIPAA regulations.
Nice To Haves
- Associate degree preferred.
- Prior experience or knowledge with hearing aids is a plus.
- Electronic medical record/electronic health record (EMR/EHR) experience is a plus.
- Two or more years of experience in a health care environment is preferred.
Responsibilities
- Greet patients with a positive and professional attitude.
- Make outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
- Collect patient intake forms and maintain patient files and notes.
- Schedule and confirm patient appointments.
- Complete insurance benefit checks and authorizations for patients.
- Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
- Process repairs under the direct supervision of a licensed Hearing Care Professional.
- Prepare bank deposits and submit daily reports to finance.
- Apply general sales knowledge to accessories and patient support.
- Process patient orders, receive orders, verify pickup, and enter information into the system.
- Clean and maintain equipment and instruments.
- Submit equipment and facility requests.
- Perform general office duties, including cleaning.
- Manage inventory, monitor stock, and submit supply orders as needed.
- Assist with planning and logistics for at least one community outreach event per month.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Free hearing aids for employees and discounts for qualified family members.
- PTO and holiday time.
- No nights or weekends.
- Legal Shield and identity theft protection.
- One floating holiday per year.
- Sales incentive program.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
