Patient Care Coordinator-Brunswick, GA

Sonova International • Brunswick, OH

8d • Onsite

About The Position

The Hearing Care Coordinator works closely with clinical staff to help ensure patients receive quality care and service. In partnership with the Hearing Care Professionals onsite, the coordinator supports referring physicians and patients by scheduling appointments, checking insurance benefits and details, and assisting with patient and clinic support needs.

The role includes patient-facing service, appointment and records administration, insurance authorization, payment processing, equipment and inventory tasks, general office duties, and support for community outreach events. The position is based at the Brunswick, Georgia clinic, which operates Monday through Friday from 8:30 a.m. to 5:00 p.m. The posting states there are no nights or weekends. Applicants must complete the HireVue digital interview assessment for their application to be considered.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a healthcare environment is preferred.
• Previous customer service experience is required.
• Professional verbal and written communication skills.
• Strong relationship-building skills with patients, physicians, and clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Nice To Haves

• Associate degree.
• Prior experience or knowledge with hearing aids.
• EMR/EHR experience.

Responsibilities

• Greet patients with a positive and professional attitude.
• Call current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
• Collect patient intake forms and maintain patient files and notes.
• Schedule and confirm patient appointments.
• Complete insurance benefit checks and authorizations for patients.
• Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
• Process repairs under the direct supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Use general sales knowledge to support sales of accessories and patient needs.
• Process patient orders, receive orders, verify pickup, and enter information into the system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Perform general office duties, including cleaning.
• Manage inventory, order and monitor stock, and submit supply orders as needed.
• Assist with planning and logistics for at least one community outreach event per month.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with company match.
• Free hearing aids for employees and discounts for qualified family members.
• PTO and holiday time.
• Legal Shield and identity theft protection.
• One floating holiday per year.
• Sales Incentive Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED