Patient Care Coordinator, Easton MD

Aquacare & Fitness Forum Physical Therapy • Easton, MD

1d • Onsite

About The Position

Aquacare and Fitness Forum Physical Therapy is hiring a Patient Care Coordinator for its Easton, Maryland clinic. This front-desk role supports patients and clinic operations, helping create a calm, welcoming experience for people who may be dealing with pain, insurance concerns, or cost worries. Because patients often attend physical therapy for weeks or months, the coordinator builds ongoing relationships with them and helps accommodate their scheduling needs.

The coordinator works with a team of 6–8 therapists and support staff. The role is described as regular full-time hours, with a weekday schedule and work ending by 7 p.m. at the latest. The posting also describes the position as full- or part-time.

Aquacare and Fitness Forum Physical Therapy is a locally owned, physical-therapist-owned practice that has operated for more than 27 years, with 12 outpatient clinics across Maryland and Delaware. The organization offers opportunities to cross-train in insurance verification, authorizations, and billing; advance into lead or senior coordinator roles or clinic operations and scheduling management; and receive tuition and certification support for those interested in a clinical path such as PTA school.

Requirements

• High school diploma or equivalent.
• Comfort using computers and scheduling software.
• Ability to keep patient information confidential.
• Ability to multitask while remaining calm and attentive with patients.
• Attention to detail, ability to write things down, and consistent follow-through.

Nice To Haves

• Experience in a physical therapy, medical, or dental office.
• Familiarity with insurance verification and copayments.
• Knowledge of healthcare terminology.
• Experience with Microsoft Office or Google Sheets.

Responsibilities

• Greet patients and help make the clinic feel calm and welcoming.
• Schedule and reschedule appointments and help keep therapists’ schedules on time.
• Check patients in, collect copayments, reconcile daily postings, and handle intake paperwork and outcome measures.
• Answer the phone and explain benefits in plain language, referring questions to a therapist or billing when appropriate.
• Keep the reception area in good order.
• Complete daily reports and follow-ups accurately.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with a 4% match.
• Paid time off starting on the first day and growing with tenure.
• Six paid holidays.
• Tuition and certification support for employees pursuing a clinical path such as PTA school.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED