Member Experience Officer (Easton, MD)

Educational Systems Federal Credit Union • Easton, MD

3d • Onsite

About The Position

Educational Systems FCU is seeking a Member Experience Officer to provide sales and service functions, share information about Credit Union services, and cross-sell products and services suited to members’ needs. The role supports membership and asset growth by participating in sales campaigns and community outreach events as directed by the Branch Manager. It focuses on creating a positive, seamless member experience by listening to members, addressing concerns, advocating for their interests, and helping build satisfaction and loyalty.

The officer manages day-to-day branch operations when the Assistant Manager, where applicable, and Branch Manager are absent. The position requires flexibility to work extended hours, at other branch locations, and to support Contact Center call volume. Work hours may include evenings and weekends.

Requirements

• High school diploma or equivalent GED.
• At least three years of financial institution experience.
• Experience selling and cross-selling products or services in a financial institution.
• Ability to perform intermediate mathematical calculations.
• Excellent verbal and written communication skills.
• Complete the process to become a notary within six months of employment.
• Ability to function in a financial institution branch environment and use standard office equipment, including a PC, 10-key calculator, fax machine, copier, and telephone.
• Flexibility to work extended hours, at other branch locations, and support Contact Center call volume; hours may include evenings and weekends.

Nice To Haves

• Associate degree preferred.
• One year of supervisory experience preferred.
• One year of experience in outside sales and/or business development preferred.

Responsibilities

• Provide information about Credit Union services and cross-sell products and services that meet members’ needs.
• Manage day-to-day branch operations in the absence of the Assistant Manager, where applicable, and Branch Manager.
• Participate in sales campaigns and community outreach events as determined by the Branch Manager to support membership and asset growth.
• Listen to members, understand their needs, resolve concerns, and advocate for their best interests.
• Create a positive and seamless member experience that supports member satisfaction and loyalty.
• Work extended hours, at other branch locations, and support Contact Center call volume as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED