Member Experience Officer (Easton, MD)

Educational Systems Federal Credit Union • Easton, MD

4d • $24 - $30 • Onsite

About The Position

Educational Systems FCU is seeking a motivated Member Experience Officer to provide sales and service functions, including explaining Credit Union services and cross-selling products and services that meet members’ needs. The role supports membership and asset growth by participating in sales campaigns and community outreach events as determined by the Branch Manager.

The Officer helps members have a positive, seamless experience by listening to their needs, addressing concerns, advocating for their interests, resolving issues, and supporting member satisfaction and loyalty. In the absence of the Assistant Manager, where applicable, and the Branch Manager, the Officer manages the branch’s day-to-day operations.

The position requires flexibility to work extended hours and at other branch locations, and to support Contact Center call volume. Work hours may include evenings and weekends.

Requirements

• High school diploma or equivalent GED.
• At least three years of financial institution experience.
• Experience selling and cross-selling products or services in a financial institution.
• Ability to perform intermediate mathematical calculations.
• Excellent verbal and written communication skills.
• Complete the process to become a notary within six months of employment.
• Ability to function in a financial institution branch environment and use standard office equipment, including a PC, 10-key calculator, fax, copier, and telephone.
• Flexibility to work extended hours and at other branch locations and support Contact Center call volume; hours may include evenings and weekends.

Nice To Haves

• Associate degree preferred.
• One year of supervisory experience preferred.
• One year of outside sales and/or business development experience preferred.

Responsibilities

• Provide information about Credit Union services and cross-sell products and services suited to members’ needs.
• Manage the branch’s day-to-day operations in the absence of the Assistant Manager, where applicable, and the Branch Manager.
• Participate in sales campaigns and community outreach events as determined by the Branch Manager to support membership and asset growth.
• Listen to members, understand their needs, address and resolve concerns, and advocate for their best interests.
• Support member satisfaction and loyalty by creating a positive and seamless experience.
• Work extended hours and at other branch locations as needed, and support the Contact Center with call volume.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED