Patient Care Coordinator, Easton MD

Aquacare & Fitness Forum Physical Therapy•Easton, MD

2d•$18 - $22•Onsite

About The Position

Aquacare and Fitness Forum Physical Therapy is hiring a Patient Care Coordinator for its Easton, Maryland clinic. This is a front desk role in an outpatient physical therapy practice, serving as a first point of contact for patients and helping create a calm, welcoming experience. The coordinator builds relationships with recurring patients, supports the clinic’s therapists and support staff, and helps keep daily operations running smoothly. The position pays $18 to $22 per hour. The posting describes regular full-time hours and also says full- or part-time. The schedule is on weekdays, with work ending no later than 7 p.m. The role involves greeting patients, scheduling appointments, checking patients in, collecting copays, handling paperwork and outcome measures, answering calls, and completing daily reports and follow-ups. The coordinator also explains benefits in plain language, maintains patient confidentiality, and refers questions to a therapist or billing when appropriate. The clinic team includes 6–8 therapists, plus support staff. Aquacare and Fitness Forum Physical Therapy has been physical-therapist-owned for more than 27 years and operates 12 outpatient clinics across Maryland and Delaware. The company promotes from within and describes potential paths into insurance verification, authorizations, billing, senior or lead coordinator roles, clinic operations and scheduling management, or a clinical path supported by tuition and certification assistance.

Requirements

High school diploma or equivalent.
Comfort with computers and scheduling software.
Ability to keep patient information confidential.
Ability to multitask and remain calm while managing patient concerns, phone calls, and schedule changes.
Attention to detail, note-taking, and follow-through.

Nice To Haves

Experience in a physical therapy, medical, or dental office.
Familiarity with insurance verification and copays.
Familiarity with healthcare terminology.
Familiarity with Microsoft Office or Google Sheets.

Responsibilities

Greet patients and help make the clinic feel calm and welcoming.
Schedule and reschedule appointments and keep therapists’ schedules running on time.
Check patients in and collect copays.
Reconcile daily postings.
Handle intake paperwork and outcome measures.
Answer the phone and explain benefits in plain language.
Refer questions to a therapist or billing when appropriate.
Keep the reception area in good order.
Complete daily reports and follow-ups accurately.
Maintain patient information confidentiality.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
401(k) with 4% match.
PTO starting on the first day and increasing with tenure.
Six paid holidays.
Training for candidates without medical office experience.
Cross-training in insurance verification, authorizations, and billing.
Potential advancement to lead or senior coordinator roles, clinic operations, and scheduling management.
Tuition and certification support for those pursuing a clinical path such as PTA school.