Patient Care Coordinator

Professional Physical Therapy • Yarmouth, MA

5d • $39,520 - $43,680

About The Position

Professional PT, a provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate Patient Care Coordinator. The role serves as the first point of contact for patients and helps provide exceptional customer service and a smooth patient experience. The company emphasizes high-quality care and a welcoming environment, and values teamwork, respect, and integrity.

Requirements

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient computer skills and ability to learn new software systems.

Responsibilities

• Greet and check in patients, ensuring patient information is accurate and complete.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to patient inquiries or direct patients to the appropriate department or healthcare professional.
• Collect and update patient information.
• Assist with administrative tasks, including data entry and maintaining patient records.

Benefits

• Monthly performance bonus
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Hospitalization insurance
• Accident insurance
• Life insurance
• 401(k) with employer match
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED