Patient Care Coordinator

Clarity Clinic • Chicago, IL

5d

About The Position

The Patient Care Coordinator works closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and other aspects of patient care. The role serves as a liaison between patients and providers, helping patients navigate mental health care with professionalism, warmth, and clarity. Coordinators may need to work across multiple locations and must be available for rotating shifts, including a rotating Saturday shift.

The position is full-time, with compensation of $23.00–$25.00 per hour. The schedule may include 7:30 a.m.–4:00 p.m., 8:00 a.m.–4:30 p.m., 9:00 a.m.–5:30 p.m., 12:00 p.m.–8:30 p.m., and rotating Saturdays from 9:00 a.m.–5:00 p.m.

Requirements

• Associate’s degree or five years of related experience in lieu of a degree.
• At least one year of experience in a healthcare or customer service role.
• Strong communication skills and a warm, empathetic approach to patient care.
• Detail-oriented, with strong organizational and problem-solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.
• Availability to work any of the listed rotating shifts, including rotating Saturdays.

Responsibilities

• Provide customer service through phone, email, SMS, and the patient portal.
• Serve as the first point of contact for new and returning patients.
• Respond to inquiries and assist with appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Maintain and update patient records in electronic medical record (EMR) systems.
• Communicate provider messages, appointment reminders, and follow-ups.
• Generate and review reports to support efficient patient care.
• Facilitate medication refill requests and coordinate with pharmacies and providers.
• Communicate medication policies and timelines clearly to patients.
• Explain insurance coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms.
• Verify insurance coverage and collect payments professionally and compassionately.
• Ensure accurate billing and reconcile daily payment batches.
• Greet, check in, and check out patients in a friendly and timely manner.
• Support provider scheduling and maximize appointment slot utilization.
• Assist with clinic operations and leadership initiatives as needed.

Benefits

• Comprehensive benefits package, including health, dental, vision, and EAP services.
• Monthly wellness services reimbursement.
• 401(k) match up to 4%.
• Opportunities for growth and professional development.
• Accrued PTO and sick/wellness days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree