Patient Care Coordinator (Front Desk)

Upperline Health • Altamonte Springs, FL

3d

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Patient Care Coordinator to assist physicians in delivering complex health services in a clinic setting. Based in Altamonte, this role handles medical front desk duties, including welcoming patients and ensuring they are checked in accurately and prepared for appointments in a timely manner.

Requirements

• Experience as a front-office receptionist, in an office or healthcare clinic, or in customer service.
• Effective communication skills, with excellent grammar and interpersonal skills.
• Exceptional customer service orientation and an empathetic, compassionate, and professional demeanor.
• Demonstrated motivation and dedication as a team member, with a stable work history.
• Ability to thrive in a fast-paced, collaborative environment.
• Reliable transportation.
• Ability to pass a drug test and background check.

Nice To Haves

• Prior experience working in a podiatric or orthopedic practice.
• Medical billing and coding experience.
• Experience working with an EMR; Athenahealth is preferred.

Responsibilities

• Answer phone calls, greet patients, obtain required patient information, and keep the entrance area clean and organized.
• Assist patients with scheduling appointments.
• Maintain on-time appointment schedules by notifying physicians when patients have arrived.
• Retrieve and file patient records as needed.
• Collect payments from patients.
• Maintain accurate patient records by updating patient information and scanning documents into the EMR as needed.
• Manage office supply inventory, including checking, ordering, and stocking supplies.
• Protect patient rights by maintaining the confidentiality of patient records.
• Contribute to the team by assisting with additional duties and providing support when requested.

Benefits

• Competitive compensation with the opportunity to earn a monthly team bonus based on clinic metrics tied to the organization's mission and quality patient care.
• Career growth opportunities.
• Comprehensive medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Parental leave.
• Regular weekday clinic hours.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed