Patient Care Coordinator (Front Desk)

Upperline Health • Orange City, FL

5d • Onsite

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Patient Care Coordinator to assist physicians in delivering complex health services in a clinic setting. The role is based in Orange City and focuses on medical front desk reception, helping patients check in and prepare for appointments, and supporting efficient clinic operations. Upperline Health is a provider of lower extremity, wound, and vascular care that coordinates treatment among multidisciplinary care teams for patients with chronic illnesses.

Requirements

• Experience as a front-office receptionist, in an office or healthcare clinic, or in customer service.
• Effective communication skills, with excellent grammar and interpersonal skills.
• Exceptional customer service orientation and an empathetic, compassionate, and professional demeanor in each interaction.
• Demonstrated experience as a motivated and dedicated team member with a stable work history.
• Ability to thrive in a fast-paced, collaborative environment.
• Reliable transportation.
• Ability to pass a drug test and background check.

Nice To Haves

• Prior experience in a podiatric or orthopedic practice.
• Medical billing and coding experience.
• Experience working with an EMR; Athenahealth is preferred.

Responsibilities

• Perform front desk receptionist duties, including answering phone calls, greeting patients, collecting required patient information, and keeping the entrance area clean and organized.
• Assist patients with scheduling appointments.
• Help maintain on-time appointment schedules by notifying physicians when patients arrive.
• Retrieve and file patient records as needed.
• Collect payments from patients.
• Maintain accurate patient records by updating patient information and scanning documents into the EMR as needed.
• Manage office supply inventory, including checking, ordering, and stocking supplies.
• Protect patient rights by maintaining the confidentiality of patient records.
• Contribute to the team by assisting with additional duties and providing support when requested.

Benefits

• Competitive compensation with additional opportunity to earn a monthly team bonus based on key clinic metrics tied to the mission and quality patient care.
• Career growth opportunities.
• Comprehensive medical, dental, and vision benefits.
• 401(k).
• PTO.
• Parental leave.
• Regular weekday clinic hours to support work-life balance.
• Supportive regional and corporate teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed